Big O Tires
Phone: (702) 359-5592
Phone: (775) 322-9142
Fax: (775) 359-1412
Fax: (775) 359-9746
Big O Tires Llc
Big O Tires 28094
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I went to this Big O Tires after sliding on ice and hitting the curb hard with my front tire. I went to Big O and they did an alignment yet there was still a shimmy in my steering wheel. When I called and told the manager, JJ, that there was a distinct shake in my car, he immediately offered to refund my alignment and asked me to bring my car back. They put my spare tire on and the shaking was gone. They also checked the balance of my front tires and found that the left wheel was bent from hitting the curb. JJ offered to get a wheel for me and remount the tire. I told JJ that I would find a wheel and have them mount it. I couldn't find a wheel and ended up calling JJ for a suggestion on where I could find one and he directed me to another establishment. When I called the other wheel place they had my wheel and said they could mount it too. Since I had pre-paid for my tire to be mounted after I found a wheel, I called JJ and told him that the wheel store could mount it for me. He said, "no problem, come on by and I'll refund the pre-paid amount for mounting", which he did. Big O in Sparks was helpful in solving my problem with my bent wheel and was very accommodating in refunding charges if necessary and truly helping me to get my car fixed and back on the road for safe driving. As a single women, I so appreciated JJ's understanding and help!! I definitely suggest going to Big O in Sparks!
09/01/2011Provided by Citysearch -
I really like that they are locally owned. They do really try to keep you happy and will do things beyond what a chain operation will do. If you can't get in because they are busy you have to understand that they only have so many workers. You can't rush someone else's job to get to others because then yours will be rushed as well. I understand that and appreciate the personal care that I get every time i go there
04/15/2008Provided by Citysearch -
I'm not an easy one to please and I really can't say I've EVER had better service than this store. The guys there take care of everything. Yeah, sometimes you have to wait because it is a BUSY store but some things are worth waiting for like peace of mind and knowing you're going to get what you need taken care of right the first time. I've referred a number of people and have only had positive feedback. Easy to deal with, honest, fair and with a smile; how could you ask for more?
10/01/2003Provided by Citysearch -
Me and my fiancee called this place just recently to just have a look at one of her tires, because she might have suspected that the tire pressure was running low and they said they couldn't and were too busy. Automotive are serious business. What if, by chance you get a flat while driving down the road. I think it's something that big o'tires should think about before turning away their customers like that. I'ts not right and not the way to do a business. At this rate they'll end up like what happened to Yull Bros, an automotive business here in Reno closed because of bad customer service.