Apex Enterprise Roofing, Inc.Add to Favorites
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Services: Commercial Roofing, Roof Maintenance, Roof Coating Systems, Residential Roofing, Single Ply Systems, Steep Slope Systems, B.U.R. and Modified Bitumen Systems, Industrial Roofing
I called Apex Roofing 10 days in advance and set up a roof inspection with Natalie. The day before the scheduled inspection I called again and spoke with Natalie to confirm our appointment. I requested a 1030am appointment but she told me that the only thing she time slot she could guarantee was between 8am-12noon. I could however call back in the morning and see if I could get a closer time once the days work schedule was posted. I called the next morning and spoke with James who said you are on the schedule today between 8am-12noon with a request for 10:30am. I said ok please ask the roof inspector to call me before he arrives. James said he would pass the request along. Well I never received a call and I have been waiting in the parking lot at the new commercial building we are considering purchasing and I called Apex at 11:50am and spoke with James again who said the inspector is just running a little behind and he will be there shortly. 1pm called again and spoke with James who now said there is a mistake that I was not on the schedule for today. I ask how is that possible?? I have spoken with you 3 times today and this is the first time I hear this “story” at this point I was wondering if his was grossly incompetent or a bold liar. I ask who was the inspector scheduled and James said it was originally William (the owner) and now it is Ray. So I have waited in a parking lot for 5hrs and 4 minutes for APEX Roofing and no one is able to come out and inspect the roof. OH, by the way their roof inspection charge is not free they charge $250.00 for the inspection and I did not have a problem with the price but it would have been nice to receive just one call saying hey sorry we are not going to be able to make it instead I wasted 5 hours of my time and now I have to find another roof inspector before we can finish this commercial loan. Please do yourself a favor and select another roofer anyone has to be better. William, Jose, Ray, James and Natalie you need to work on customer service please. Thanks, MM.
apex roofing company was professional and very understanding about my budget when looking for a roof .as soon as we agreed on a bid they came out the next day , it took them about 3 days to take my roof off and put a new one up . there workers were very neat although they left a glob of tar on my back porch . overall i thought it was gionna be a hassle renovating my room but apex roofing was simple and easy for me and my pockets. 2 thumbs up apex i would reccomend u to anyone...... j.p simmons