American Van Lines - Long Distance Movers
No coupons available
I used American Van Lines in June 2017 to move from Florida to Cape Cod, Massachusetts. Their employees were outstanding, Marcus Alcegaire helped with the scheduling of pickup and delivery and Patrick and his team collected my large household and delivered it ...all went beyond the expected
levels of professionalism and kindness. There are not enough words to express my thankfulness for all they did for me. I feel very blessed to have found and chosen this company to help me move.
This company is horrible. Their only job is to move people long distance. They seem incapable to handle the task. Our household items were picked up on 10/27, and now we are being told earliest we may receive our things is 11/20, almost a month later. This is unacceptable, if we would have known, we would have gone with another mover. You have a choice, DO NOT choose this company. I'd actually choose negative stars but that's not an option. These people are liars.
Even though I didn't end up using their service because a friend (who does packing and moving for a living) came through for me to do the move, I would recommend this company. I received terrific customer service from Perissa, who also was very upfront with me about costs, needs, and the extras so that there would be no surprises. She gave me the best BEST deal I could find (and I called over 8 companies), and she was patient through the wait to see if my friend would be able to do it. Also, since it was a sudden move due to a medical issue, it was very stressful working out all the details. But Perissa at American gave me the absolute best price (more than $800+ less than the other companies), knowing the costs upfront, for a 1,000 mile move. She even looked the address up online to make sure the truck would fit or if a shuttle, or any extra charge for long walk haul would be added--she wanted to make sure I had all the 'surprise' fees upfront--and it was STILL lower than ALL the other companies, especially when I asked them about those special 'hidden' fees!!! American is the one I will call in the future (as the friend will then be a 1,000 miles away). It was a rare circumstance to have a friend do it.
Call 888-342-6683, ext. 2147, and ask for Perissa, let her know that "the lady in Kansas who had to move her mother with a broken back to Florida" recommended her/American.
The move coordinator walked me to the process easily, She was able to answer all my questions efficiently and the cost estimate was right on target.
The driver and his crew were professional, knowledgeable, friendly.
The customer service representative kept me updated of progress and delivery date and date.
This is my third move with American Van Lines. I had a multi-faceted move that was handled efficiently and easy for me. I did not have to worry about the job getting done. They handled every aspect making my time free to setup cable and utilities on the same day of the move. I could not have done that without American Van Lines expertise. I thank the crew, the sales team, customer service, and Anthony DiSorbo for making my move special. I recommend AVL to anyone who wants to move!
This is my second move with American Van Lines. The first move was local and I have retained their services for a long distance move. I like the way our furniture was handled with care and I was treated with great respect. I feel you will be very pleased with this company.
The movers were very friendly but worked very fast and didn't waste any time getting everything packed up properly and protected properly. I did have to have my household belongings stored for a couple of months and when I finally found an apartment and everything was redelivered it was the same guys that had moved me to begin with and they did the same great, fast, careful job like ey had done originally.
I'm extremely satisfied with the whole process and would use American Van Lines again for my next move, no question, I wouldn't even consider anybody else.
Barbara and Nora for the two ladies that I dealt with and both were professional and courteous and both did a great job.
I would recommend that anyone moving use American Van Lines because as far as I'm concerned they did a perfect job.