834 E Rand Rd, Mount Prospect, IL 60056
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Absolutely HORRIBLE! I requested a cab to pick my 16 yr old son up from work at Beggars in Oak Forest. He was getting off work at 1:00 am and I was out of town. I didn't want him walking home at that hour. They never showed! never called either. I will NEVER rely on them again.
First time ever calling a taxi and this was the most horrible experience ever! I scheduled for a pick-up the night before, JUST to ensure that I had pick-up for the day. To my complete surprise, no pick-up. I received a call at 6:30 am to tell me that they will be unable to pick me up at 6:30 am because I was too far. Under their name it says servicing the Country Club Hills area and I stay in Country Club Hills, false advertising is what that is called! Made me miss my train to work because I had to call around and find another taxi company within 5 minutes. If they knew they were going to be unable to pick me up, I should have received a call within the first 5 minutes! Not only is that common sense, but that is professional! Also, the lady that I placed the order with the night before should have told me that they would be unable to pick me up that early! Horrible service and I would never recommend them to anyone!!!!!!
This company is a bunch of thieves. They took me to the airport on one day, charged my corporate credit card, etc., appropriately. No problem. Tentatively made arrangements with them to pick me up from the airport a couple of weeks later. Turned out, I did not need them upon my return trip and did not contact them. They, however, still charged my corporate credit card as if they had picked me up. And then, when I disputed this charged with my credit card company, they had the nerve to falsify a credit card receipt, putting the non-pickup/service date on a copy of the receipt where they did give me a ride. All of this they then submitted to my corporate credit card company. I work for an international, 14B dollar a year global company in Chicago. I will see to it that they will never do business with my company again.
Went to concert at the amphitheater at Tenley Park. Called for taxi for 11:30 pm. Taxi drive called and said he couldn't get into stadium until traffic cleared and to meet him at gate 2. Went to gate 2 and watched as traffic all but disappeared. Called the cab company and they said they would have drive call us. Waited and waited and he never called. Called company back and they said driver had called in stating we had cancelled our call. Told cab company we did not cancel our call and had been waiting for over an hour. Company said they would send another car. Waited another 10 to 15 minutes and another cab company drove by and ended up picking us up. American Taxi not reliable at all and left 6 of us stranded at the amphitheater.
03/06/2009Provided by Citysearch -
I used to be a frequent and loyal customer of American taxi. I fly every week so i use American taxi to and from the airport very frequently.
But last week on Friday Feb 27, i had a terrible experience, which made me decided that i had to avoid American taxi from now on.
first of all, the online ordering system is terrible and not reliable at all.
So i called 847-253-4411 around noon on on Friday Feb 27 several times. i have talked with an operator. it seems like there is only one operator because every time i called it is the same voice. He was very rude to me, when i asked him if there would be a taxi coming and what cab number, he just kept saying that the cab driver would call me then, RUDELY hang up on me.
so the cab never came, i was late. I called another American taxi number I don't remember the number, some other operator told me my taxi is not coming, he had to assign me another one. So when i went downstairs I saw a cab driver complaining that he was waiting there. I asked him why he didn't call, he said the company does not allow him to call the customer. I was really angry, because the operator from 847-253-4411 told me that the cab driver would call me. Now the cab driver said the company does not allow him to call the customer ?!
So people working in American taxi are LYING to the CUSTOMER, is this how they do business?
01/31/2009Provided by Citysearch -
I too have been using American Taxi Dispatch for quite a while. Up until recently they showed up fine every time, no problems. Then things have started to go down hill. The only thing I can think if is that they maybe changed ownership.
I want to say I'm not stranger to using taxis. My work sends me all over the world and my employer often hires these services for that purpose. I've taken cabs all over Asia and the Middle East and Africa. Any number of issues can arise there, but this service makes them all seem like 1st class.
The times are all pre-arranged. We gete confirmation numbers and info in advance. At the beginngin, they showed up fine every time, no problems. Then some major issues came up.
So... The taxi never shows up. I call and talk to a dispatcher said she couldn't do anything other than try to send another one within the hour. She was very very rude. I asked for the voicemail of her manager and got some guy, Bill I think. I was early, I was waiting 5 minutes before my scheduled pick up, so I don't know if they were even on my block or around the corner.
Then, when a cab does show up 45 minutes late, the driver is irate. He is very upset that I am paying him with a company account instead of cash or credit. The guy starts screaming at me and spitting (and also simultaneously passing gas btw) and I'm feeling just like sinking down into my seat. He was scaring me near to death and did smell heavily of smoke.
Eventually we leave and I arrive ate by nearly an hour.
Take these issues and more THEN multiply them by about 100. That is 2 or 3 rides a day for a few months.
I have convinced our company to end their contract with these people. They gave my payroll person a hard time. Some guy in their office was getting very threatening towards my accounts receivable guy and eventually we had to agree to another 2 months.. but then we are through.
10/20/2008Provided by Citysearch -
If you live in the Aurora/Naperville avoid American Taxi. Two times in a row no shows for traveling to O'Hare. Usually late & for the second time a no show/arriving this late time arriving 1 Hour & 30 minutes after schedule pick up. Weather condition both Monday's were sunny. Driver didn't even call to say he was late. Worst company every for where time is of the essences.
I called American Taxi in Elmhurst this afternoon at 12:20 PM to order a taxi to go to a job interview scheduled at 1:00 PM today. The building in which I was intervewing is literally about 5 mins. away from where I live. The dispatcher told me the cab would be here in 10-20 minutes, so I wasn't worried. Then at about 12:27, the cab driver who had been assigned my fare called me from his cell phone to tell me that he was on his way, and that he would be here in 10-20 minutes. Again, I figured because it was such a short ride, I would be okay. At 1:07 PM, he still had not arrived, and I called a different cab company, which dispatched a cab to me within minutes and got me to my destination by about 1:20 PM. My perspective employer, however, was not happy about my tardiness, and now may not hire me because of a perceived "unreliability" issue (even though it was American Taxi's fault.)I just want to let anyone who is absolutely depending on a cab to get anywhere extremely important by a certain time know that this company is unreliable, and may leave one in the lurch–without even calling.