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MB
Miles B.

06/05/2020

Overall
Expertise
Professionalism

They offer competitive rates and having an agent on hand is always nice. They also have a mobile app and online account that makes it easy to process changes on my own.

RC
R C.

03/19/2019

Overall
Expertise
Professionalism

On 1/14/2019, my vehicle was towed by "Innovative Towing & Recovery," and dispatched by "Agero." "Agero" is a Third Party "Emergency Tow" company contracted by both WEBTEC Insurance Services Inc., AND Mercury Insurance.

More important, while "Innovative Towing & Recovery," operates with NO "LLC" - through the State of California Secretary of State, significantly damaged my vehicle totaling to the amount between $2300 - $2900. Jerry Diecidue, Agero's Supervising Damage Team, whom is contracted through Mercury Insurance and WEBTEC Insurance Services, Inc., "Willfully and Intentionally" deny accountability and refuses to pay for damage(s) while California Law states that the victim is entitled in taking their vehicle to the Auto Repair shop that they (Victim) desires.

Mercury Insurance and Agero should be fully investigated, while these companies further contract irresponsible towing companies. Nonetheless, the above named companies(s) are strictly held liable and accountable for any and all "Damages," on the part of the client(s) property (Victim-Vehicles). I am requesting for a full and complete investigation pursuant the below Business and Professions Code, for "Unfair Practices and Bad Faith Practices."

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Phone: (877) 421-6619

Website: http://allstate.com