Affordable Rent-A-Car And Sales
4000 S State St, Salt Lake City, UT 84107
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02/17/2010Provided by Citysearch -
I travel quite often and use larger rental car agencies in most cities. In fact, I am a Avis Chairmen's Club member which gives me access to significantly upgraded cars at typically lower prices. When it comes to Utahthough , I have only used Affordable for the last few years and I do not intend to stop. There location is very convenient, the employees are a pleasure to deal with, there prices are awesome and you can't beat the customer service. We had a small dent and they were very fare to deal with and we also misplaced our keys and they couldn't have been more helpful. I am heading back out to Utah next month and will be calling them again. I challenge you to find a better deal anywhere in Utah.
09/01/2009Provided by Citysearch -
Terrific customer service! I was worried at first about going with a smaller rental car company, but am so glad I did. I had an accident while driving my rental car and Affordable handled the whole situation with professionalism, urgency, respect, fairness, and care. Support a small business and rent from them -- they are really great people who run a great business! I doubt I would have gotten the same level of service from one of the ""big guys"" where I would be just a number. Instead I felt like a valued customer. Great caring and professional staff.
11/26/2007Provided by Citysearch -
Sweet smiles and the regular paper work from Jennifer at the front desk. Be very careful about the outside inspection. My experience was horrendous to say the least. If you decide to rent from them sign up for the extra insurance. They will use all the damage against you, better safe than sorry. These are shady business people, I've never done business with any company more unethical or heartless. I suggest that Affordable Rent A Car is affordable because they charge less upfront and make up for it after the transaction.
Avoid ARAC if you can. Good luck
02/16/2010Provided by Citysearch -
we rented a vehicle and were treated very good by the staff. they picked me up and made me feel comfortable. and a very simple process, on top of all that great prices. i know where i will go any time i need a car in saltlakecity. so easy even a caveman can do it
06/23/2010Provided by Citysearch -
We have been using Affordable for the past 6 years. Jennifer and Dave are terrific, professional, friendly, accommodating and the customer service is wonderful. The price is, of course, very affordable and the cars are new, clean and well maintained. The pick up/drop off location is an easy 5 minute ride from the SLC airport by convenient shuttle; couldn't be easier. A recent experience with slight damage to a car we rented from them (caused by an unknown person when the car was parked) was handled graciously and efficiently. We wouldn't use anyone else in Salt Lake.
03/04/2011Provided by Citysearch -
The experience was uncomfortable all around. 1) I rented the car on a Saturday night, so it was all handled through Park 'N Jet. 2)It was dark and rainy, so it was hard to see if there was pre-existing damage. The next day I discovered a chip in the windshield. 3)They had me sign a blank credit card slip, which was a stupid thing to do. I'll let you know if that comes back to bite me... 3)The car had been smoked in, but they had tried to undo the smell. 4)It had a bumper-sticker-size sticker in the back window proclaiming me to be driving a rental car. I may rent here again because they had a great price, but may not because of the weirdness. We'll see.
08/29/2011Provided by Citysearch -
Best price around by far.
I had a great experience.
The main office is 15 minutes from the airport (that's how they can be so much cheaper I guess) but they have a shuttle service to and from the airport.
The office was closed when I needed to pick up the car so they left it at the Park'n'Jet near the airport. The paperwork was in the car for me to sign and leave while exiting the parking.
The car was a little more dinged and used that usual rentals but I didn't mind, it drove great, and it was cheap. I was taking it for a camping trip, so I didn't need anything fancy.
Reading bad reviews, I was careful to inspect the car properly and add every single dent I noticed on the paperwork.
I returned the car to the main office. Staff was really friendly and efficient. Got charged what I was quoted, not more.
I then got a ride to the airport in the shuttle.
Great overall experience. Don't be afraid of these bad reviews. Just make sure you read everything thoroughly and you'll have a good experience.
06/21/2011Provided by Citysearch -
Vehicle great, service bad!
The policies advertised and agreed upon were not honored. 24hours for a rental period, but they close at 6pm nightly 1pm on Saturday, Closed Sunday. Attendant said they were closed therefore didn't matter. They charged me anyway.
I wish I could say different, they were nice; but they just ended up charging more than they should have. I ended up having to pay for fees for insignificant damage (a minuscule door ding). They actually tacked on another day for a miscommunication on THEIR side!. (An ENTIRE DAY). Such a disappointment guys. You should be doing better Affordable. Please change your policy on your website right now to reflect the various things you actual acted upon.