04/25/2012Provided by Citysearch -
If I could have given a ""negative"" rating I would have. This ""family"" owned business has no scruples. One of their drivers (nice guy) accidently damaged my new car while loading on a flatbed for towing. The owner, Brian, fought my claim for repair and would not take responsibility or liability for the damage. He tried to ignore my calls hoping I would just go away. I will use any other mom & pop towing service rather than this one.
I will never believe them any more. The AAA technician suggested that may be due to alarm system issue. Then, the Action Towing stuff removed my alarm system. But, it's actually not an alarm system error. The Action Towing didn't check the car but got $180 from my pocket
HEIDI WAS WONDERFUL. IT IS WAS FANTASTIC TO BE ABLE TO CALL ACTION TOWING AND SPEAK TO HEIDI. WITHIN MINUTES SHE HAD ALL MY INFORMATION AND WAS ON THE PHONE TO MY DAUGTER DISPATING A TOW TRUCK DRIVER TO HER LOCTION IMMEDIATELY. IT WAS SO GREAT TO SPEAK TO SOMEONE SO KNOWLEGEABLE AND PROFESSIONAL.
THANK YOU FOR YOUR YOUR HELP. YOU CALMED ME DOWN AND THAT YOU CAN PUT A PRICE. HOPE THE TOW TRUCK IS JUST AS FAST.
THANK YOU AGAIN
I PUT THIS NUMBER IN MY CELL, EXCEPTIONAL PEOPLE, SAFETY TIMELY AND PRICES TOO. I ALMOST FORGOT THAT COMPANIES REALLY DO CARE ABOUT THE CUSTOMER.
THANK YOU ACTION TOWING FOR EMPLOYING THE BEST OF THE BEST EMPLOYEES. HEIDI REALLY WENT OUT OF HER WAY, NOT ONLY TO MAKE SURE MY DAUGHTER WAS SAFE, BUT SHE GOT ME A GREAT PRICE ON TOWING TOO.
THE DRIVE WAS A VERY NICE PROFFSIONAL YOUNG MAN AND TO GREAT CARE OF OUR TRUCK. THANK YOU HIEDI AND THE DRIVER (SORRY FORGOT YOU NAME) WOW,
SHANNON AND MICHELLE