Aces Four Construction
18008 Bellflower Rd, Bothell, WA 98012
Services: Sewer Main Clearing, Drain Cleaning, Sump Pumps, Sewer Main Repair, Clear Drain Clogs
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We had excellent service from beginning to end. Aces Four did a sewer scope for us and did a more accurate job than the previous sewer scope that was done by Seattle Sewer. They installed a new section of pipe for us and repaired some damaged areas of our pipe for our 1937 home. The people in the office were kind and helpful and the employees who came out to do the work were very professional and got the job done. They were on time, completed the work within the estimated time frame and carefully restored the yard when the work was finished. We will be using Aces Four again to maintain our sewer line and I would HIGHLY recommend their services.
Rarely in this business do you run across contractors trying to legitimately save you money, let alone trying to cut their project in half. I am thankful Aces Four really knows their business and were able to produce a drainage system for our home that has been intelligently engineered. The past years, rainy nights brought a certain unresting dread that the morning could bring a flooded basement again. Watching their crew and their careful work assures me that I can sleep in confidence knowing the drainage system they installed will handle the rain.
Dont accept "VERBAL" estimate from Rick. First time I had him locate & clean a drain, I was there side by side working along side of him. So when it came to paying him, he charged me correctly. Once we located the broken pipe, he "verbally" estimated a couple of hours to dig & splice the 4" PVC pipe. I figured I'd save most of this time by digging the pipe up. Once I dug it up & located the broken drain, I noticed the foundation drain (also 4" PVC) right next to the storm was broken. I exposed that too. I called Rick to come & splice the two, figuring it'd be an hour, since the digging was done by me, except may be 5 minutes of cleaning around the pipes. Once he was done, I asked him how much, & he told me $710! I asked how this two hour job (even if digging was included) turned into $710 since he has never given me an invoice. He said he has a two men crew & include I pay travel time. He still wasnt able to explain the $710 which he charged to my Visa without my authorization. My Visa would not reverse the charges since He had done "some" work & had my Visa number.
Rick (estimator) is a gem, and Mike (service technician) was very nice to us. Yung (equipment operator) was particularly impressive in his workmanship and customer relations in the way he did the job, and communicated with us by answering all our questions. Vince (pipelayer) was great too!
I'm very partial to family-owned businesses. And, based on our family's experience with this company, they can be justifiably proud of their customer service and work product.
These guys responded quickly to a crisis - they took care of a really nasty sewer job, doing a great job quickly to minimize inconvenience to our tenant. They are also professional and pleasant - pretty rare qualities in this business! We would recommend them to anyone with sewer / drain problems. Fremont Dock Company