A-Absolute Plumbing, Heating & Air Conditioning
Services: Commercial, Heating, Residential, Air Conditioning, Service & Repair, Installation
No show even after I confirmed. Extremely dissatisfied with the customer service. I scheduled an appointment for 6:30pm, they said they would call 30minutes prior to coming. A little after 6:30, I heard nothing so I called them. They confirmed I was still on the schedule, and someone would call before they came. No one ever came. They did not even call to tell me no one was coming!
I A-Absolutely implore you to avoid these clowns! They offered me a $50 discount to leave a good review, but I just couldn't do that with a clear conscience. They offer poor service and the products they install are junk.
They sold me an extremely unreliable furnace which they admitted was installed incorrectly with no access to the air filter. They just made $750 of repairs to the machine and it immediately broke again.
They wouldn't honor their own 60-day guarantee because they said the four parts they replaced last month are different than the parts that broke this month.
A-Absolute claimed they were going to give me a discount on this next repair - but they never showed up! I used my vacation time to wait for them and they never showed up. They didn't even call to cancel the service. I called them after 5:00pm and they said weren't going to come. Now I'm sitting in a cold house after spending my vacation time and a lot of money trying to keep this A-Absolute piece of junk furnace running. :(
I called them Wednesday morning and within 1/2 hr. I had someone at my house and the problem was fixed within 1/2 hour. The gentleman was very professional, polite, and I highly recommend this company. Total time took 1 hr. From the time I called. Excellent job!!!
One star is too much for their service!
I called at 10:30 AM regarding my backed up bathtub. I was told that someone would be here between 12:00-1:00 PM. At 1:30 I called and he put me on hold to call the person. He said that someone would be here shortly. I made another phone call around 4:00 and was told that the person was finishing the job and would be here shortly. At 6:00ish I called again saying that it was my birthday and I had to cancel my plans and the man told me to stop getting angry at him. I said it was the third call and he said that this was the first time talking to me. I finally got a call later on asking if I still needed help and they would send someone over. He arrived around 7:10 and said that I had a very bad problem. The cost would be around $550-$650. He kept saying that it was very bad and might be in the crawl space. I said it was a lot of money and he said that I could get another estimate. I told him to go ahead. He brought in another man and they snaked it and cleared the problem. Oh and he said that he was giving me a discount because it's usually $850. The water was also backing up in the sink in my garage. He said that his man would clean it but that I should give him a tip. Once I paid him $695.50 he mentioned the tip and had his hand out for it.
Called company to replace a piece of gas pipe. Arrived more then an hour after scheduled appointment. Did not have pipe on truck and had to go to supply house to buy pipe. Total time including drive to supply house was 2 hrs. Charge me 500 dollars and then checked for leaks with a lighter! Do not use this company. They rip customers off and have dangerous practices.
I just want to say that my experience with this outfit was a very unpleasant one. From the beginning that I called to set an appointment I was put on hold 2 times. I set an appointment for 10 am the same day. Do have to say that they were on time. But once the tech. Was there I didn't see a badge or a company shirt. He showed up with ripped jeans and muddy boots. I asked him to please put on bootys to protect my carpets and he told me that this company does not provide them and that he didn't have any. I ask him to give me an estimate in a job and he did. But he was charging me a $75 service fee. I told him that in your ad it said free estimate, and he would not honor that cause he had to get his flash light, so it consisted of getting a tool. I told him to leave that I wouldn't pay the fee and he got a little upset with me. Felt very weird the way this guy acted. Do not recommend this company to my worst enemy.
Had a frozen pipe. Called them and they said someone will call me back within 1hour. I did not hear back from them so I called back 2 hours later. The gentleman I spoke to was very rude. I asked him to hold on for one moment to answer a very important call about my frozen pipe. The gentleman said "NO". I hung up and called another plumber they got back to me right away. I called back absolute and told them what happened and they just lost a $1,000.00 job. They have false advertisement that they will get back to you in 1 hour. The customer service I spoke with did not care. I do not, repeat..DO NOT RECOMMEND them at all. Especially if you have a frozen pipe and can burst at any moment.