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Metropolitan Shuttle

(9 Reviews)

(301) 812-4720

OPEN NOW
Today: Open 24 Hours
18
YEARS
IN BUSINESS
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The Most Trusted Charter Bus Reservation Service in North America - The Charter Bus You Can Trust!

General Info
Metropolitan Shuttle is a nationwide charter bus reservation service. If you need a bus for your group, Metropolitan Shuttle is your answer; Just one call and we'll handle it all. We operate in all of the 50 states and Canada which makes us your go-to place for charter buses. Whether your group is 8 or 800 people, we have the know-how to make your charter bus experience a success. The types of vehicles we offer are: Large coach buses - Seats up to 57 passengers with WiFi, A/C, and Bathrooms School buses - Economical choice for groups up to 40 adults or 60 children Minibuses - Perfect for in-town trips for groups up to 24 people Party buses - Party it up around town with up to 40 of your friends Shuttle vans - Up to 15 passengers the most inexpensive way to get around town Metropolitan Shuttle has been in business since 2001 and we have an excellent safety record. We know how to navigate the government databases to make sure your charter bus and the driver are safe, properly insured and licensed. Organizing bus travel is our business, so we're experts at it. Let us help you and and we'll make your life easier.
Hours

Regular Hours

Services/Products
We offer a wide variety of bus rental, charter bus, and coach bus services and bus options. Some of our bus rental and fleet options include: Charter Bus Rental Minibus Rental Shuttle Bus Rental & Shuttle Vans Luxury Bus Rental Entertainer Coach Bus Rental School Bus Rental
Payment method
visa, discover, mastercard, check, all major credit cards, amex
Amenities
Metropolitan Shuttle stands by our promise to always show up on time and never overbook your important date, which is why we are the most trusted bus company in the North America.
Languages
Chinese, English, Farsi, French, Japanese, Korean, Russian, Spanish
Accreditation

BBB A+ Rated company

Associations
BBB A+ Rated Company NTA- National Transportation Association, TSX - Transportation Safety Exchange
Categories
Buses-Charter & Rental, Wedding Supplies & Services, Transportation Services

Reviews

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Naomi S.

11/20/2017

Overall
Cleanliness
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Service

If you are one of the people that gave this company a bad review, PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU: https://www.bbb.org/washington-dc-eastern-pa/business-reviews/charter-bus/metro-travel-services-inc-in-wheaton-md-29000240 because this company somehow has an A+ rating, which is ludacris. Please, please file a complaint with the Better Business Bureau since this company obviously is a scam. They are listed as "Metro Travel Services, Inc." but it is the exact same address as Metropolitan's Shuttle.

Such a nightmare to deal with this company. First of all, this is not a bus company, it is a charter service, so they are a middle man. They make you sign a long contract that basically removes them from any and all liability. I booked them for a day trip after my wedding, and they sent a bus driver that didn't know directions to our requested locations, a malfunctioning bus that had to be switched for a second bus, and then the second bus had an alarm going off and had fumes billowing into the cabin!! We barely made it home in this bus as it was overheating, the driver was clueless about directions, alarms were going off, we were getting headaches, claustrophobia, and suffered sore throats the next day due to all the fumes we inhaled. It was such a nightmare and this company obviously does not care about their clients. I attempted to fight the bill with the credit card company but did not get far since it was a service rendered. The company has refused to respond to me in any way, except for the sales person listening to me vent on the phone. I want my $1000 back, and it might require me going to small claims court to do so. Absolutely horrendous experience, avoid, avoid, AVOID!

Ingar C.

12/07/2016

Overall
Service

Buses were on time and efficient. I even booked a limousine for 13 persons and the driver was great. I will definitely work with them again.

Mali S.

11/30/2016

Overall
Service

I used Metropolitan Shuttle for a work event to bring 3 groups of students on a field trip. From the start, I was impressed with Cheryl's customer service. She was prompt with giving me a quote and was always available by phone or email to negotiate, discuss, or change plans. I found the service to be prompt and very helpful. We were able to come to a deal that was economical and appropriate for our number of passengers (competition like Chesapeake Charter was at least 15% more expensive) The reservation process was easy and Cheryl was able to answer all my questions. The students were all picked up on time, brought to their destinations, and sent home on time, too.

Frazier B.

11/16/2016

Overall
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They've always provided us with very nice buses and fantastic drivers who don't mind helping 90+ year olds load and unload including wheel chair support. Great service!

Fao C.

11/02/2016

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This was my first time planning a big trip with 27 graduate students from Houston to travel to Washington DC. I googled a few transportation companies to begin my research but Metropolitan Shuttle stood out because of their great service with general information. The drivers are courteous, professional, very kind and patient, and very informative of the surrounding area. The sales person I worked with is also very patient and swift to response with my many questions and multiple trip changes and requests. I will definitely use their company again and recommend to other faculty when they travel with large groups to the DC area.

Nor H.

09/15/2016

Overall
Cleanliness
Selection

Great driver, great price. Thank you for a problem free trip. I would not hesitate to recommend and use you again.

Ti S.

09/09/2016

Overall
Cleanliness

I would like to thank you for your company's transportation yesterday. Our driver was very understanding and kind. We all had an amazing trip and look forward to possibly using Metropolitan Shuttle in the future. Thanks Again,

Katee C.

09/01/2016

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My daughter's wedding was in Brooklyn, NY. It was probably the hottest day of the summer. I ordered a school bus to transport guests to and from the reception. The bus was air conditioned, which I was told is not always the case for a school bus. The bus was clean, on time, and the driver was polite and very accommodating. I shopped around and this was the most reasonably priced of any other company. I would definitely recommend this company based on my experience.

Jean M.

07/08/2016

Overall
Cleanliness
Service

I was looking for a bus to take 50 of my fellow associates to an Oakland A's game from Campbell. After comparing many quotes I decided to go through Metropolitan Shuttle. The staff was very professional and the price was quite reasonable. The sales order stated that I would be getting confirmation on our ride the day before with information on who our driver was, how to contact her etc. As promised I received that information. Maria arrived timely and called to let me know she had arrived. She was awesome. The ride was smooth, and she was very pleasant. She waited for us while we were at the game and was there waiting when we returned. I am not sure why there are so many bad reviews for this company. Perhaps more people should take the time to write positive reviews instead of focusing on the bad ones. I will surely call Metropolitan Shuttle again for our transportation needs.

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