BBB A+ Rated company
If you are one of the people that gave this company a bad review, PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU: https://www.bbb.org/washington-dc-eastern-pa/business-reviews/charter-bus/metro-travel-services-inc-in-wheaton-md-29000240 because this company somehow has an A+ rating, which is ludacris. Please, please file a complaint with the Better Business Bureau since this company obviously is a scam. They are listed as "Metro Travel Services, Inc." but it is the exact same address as Metropolitan's Shuttle.
Such a nightmare to deal with this company. First of all, this is not a bus company, it is a charter service, so they are a middle man. They make you sign a long contract that basically removes them from any and all liability. I booked them for a day trip after my wedding, and they sent a bus driver that didn't know directions to our requested locations, a malfunctioning bus that had to be switched for a second bus, and then the second bus had an alarm going off and had fumes billowing into the cabin!! We barely made it home in this bus as it was overheating, the driver was clueless about directions, alarms were going off, we were getting headaches, claustrophobia, and suffered sore throats the next day due to all the fumes we inhaled. It was such a nightmare and this company obviously does not care about their clients. I attempted to fight the bill with the credit card company but did not get far since it was a service rendered. The company has refused to respond to me in any way, except for the sales person listening to me vent on the phone. I want my $1000 back, and it might require me going to small claims court to do so. Absolutely horrendous experience, avoid, avoid, AVOID!
I used Metropolitan Shuttle for a work event to bring 3 groups of students on a field trip. From the start, I was impressed with Cheryl's customer service. She was prompt with giving me a quote and was always available by phone or email to negotiate, discuss, or change plans. I found the service to be prompt and very helpful. We were able to come to a deal that was economical and appropriate for our number of passengers (competition like Chesapeake Charter was at least 15% more expensive) The reservation process was easy and Cheryl was able to answer all my questions. The students were all picked up on time, brought to their destinations, and sent home on time, too.
This was my first time planning a big trip with 27 graduate students from Houston to travel to Washington DC. I googled a few transportation companies to begin my research but Metropolitan Shuttle stood out because of their great service with general information. The drivers are courteous, professional, very kind and patient, and very informative of the surrounding area. The sales person I worked with is also very patient and swift to response with my many questions and multiple trip changes and requests. I will definitely use their company again and recommend to other faculty when they travel with large groups to the DC area.
My daughter's wedding was in Brooklyn, NY. It was probably the hottest day of the summer. I ordered a school bus to transport guests to and from the reception. The bus was air conditioned, which I was told is not always the case for a school bus. The bus was clean, on time, and the driver was polite and very accommodating. I shopped around and this was the most reasonably priced of any other company. I would definitely recommend this company based on my experience.
I was looking for a bus to take 50 of my fellow associates to an Oakland A's game from Campbell. After comparing many quotes I decided to go through Metropolitan Shuttle. The staff was very professional and the price was quite reasonable. The sales order stated that I would be getting confirmation on our ride the day before with information on who our driver was, how to contact her etc. As promised I received that information. Maria arrived timely and called to let me know she had arrived. She was awesome. The ride was smooth, and she was very pleasant. She waited for us while we were at the game and was there waiting when we returned. I am not sure why there are so many bad reviews for this company. Perhaps more people should take the time to write positive reviews instead of focusing on the bad ones. I will surely call Metropolitan Shuttle again for our transportation needs.