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My initial review of Colonial was a warning: to avoid them. At all cost. And it does take a while to get over the trauma of long-distance moving. Were it not for Donna, the ombudsman at Colonial, I would be thinking "I woulda, coulda ,shoulda hired a big name brand mover. I didn't. The move was, for me, a nightmare. I won't go into details, but after talking to Donna, I calmed down a bit. Time does heal, I think, even after the trauma of moving. I give the 5 stars here to Donna, who understood and sympathized with my griefs and complaints. And who negotiated a monetary settlement that I could feel better about what I had experienced. And all this while, Donna had experienced her own and far more traumatic grief that anyone could ever have: the loss of her child. I wish we could return the compassion, the sympathy and the healing that Donna has provided to so many of us. And it is with my prayers and love I send to Donna, and pray that her time of grief be healed and the kindness returned to her that she has given, so generously, to others.