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I was scheduled to have an angiogram due to abnormalities in a stress test onMay 10th. While I was being prepped, it was found that I hadn't been precertified and was rescheduled to May 15. On May 14 I called Cigna to confirm and found that I still was not certified for the procedure. I had talked to Tiffany first and then talked to Nicole. She stayed on the phone with me for and hour talking with Evercore until she made sure I was certified. If not for her I would have not made it through because the hospital had already called and said, yet again, that I had not been precertified again. My procedure would have been put off again. Nicole was on the line with me as I was brushed off by the Evercore people again and again. I was transferred several times and would have been put off if not for her. As it turns out, there was one signature holding things up. I ended up with a 90 % blockage of the left anterior descending artery because of a previous bypass failing. I am still not fixed and face another risky surgery, but I am so thankful that Nicole worked through this with me. It would have been easy for her to put me off. Nicole and Tiffany are the type of people we need everywhere. In the health care field, we often become faceless numbers, but not to these two people. I am so thankful for them and Cigna should be as well.