Brite Top Roofing
Services: Asphalt Shingle Installation, Flat Roof Installation, Install Composite Roofs, Roof Repair, Slate Roof Repair
Should have listened to my gut and not signed the contract. Matt came to our house to give us a proposal that was not the lowest but included some upgraded materials that are standard for the company. We tried for a week to call him back to sign the contract to have the house done. (Should have gone with the other guys) This was standard issue for the entire fiasco. It was not done correctly. Matt returned and promised things would be fixed and his guy was going to be there in the morning. The guy showed up with a tube of glue to fix it. We contacted Matt that day and found he responded over 2 weeks later with a text that he would be in contact. In another 2 weeks of us trying to get a hold of him or the company or the owner through their answering service we received a text that he was just back from vacation and would be in touch. He was not. Nobody was. We called needed outside help to get anyone to call us back and it took a total of 2 1/2 months to finally get someone out to get the roof mistakes and they fixed them the next day. It is unfortunate that they do not stay in contact with their customers. I am certain that despite the warranty, I will never be able to get them out for warranty work because I couldn't get them out to finish the job to be paid.