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BASIC HOME SECURITY SYSTEM THAT OVERCHARGES FOR PREMIUMS
BOCA RATION, FL – ADT’s classic customer retention technique of reducing your monthly rate for up to 6 months – if you are currently unemployed or you want to cancel your home security service for any reason – works in their favor most of the time. After all, they want you to complete the 3-year agreement you have with them to maximize their profit.
So, they reduced my rate from $56.70 to $19.99 per month (plus tax), for six months. Pretty sweet, right?
Well, guess what happened? Their billing system gave me the reduced rate for only 1 month. So, I waited until the six-months they offered me ended and I called them to tell them how their billing system made an error and that they should honor the special rate.
The new customer service agent quickly tried to sign me up for the next 6-months for $19.99 to retain my loyalty. However, I made them a counter offer: Apply the amount your agreed to offer me but never gave me towards my cancelation fee, which was a hefty penalty (over $250). But, with my new adjustment credit of $220.25 I only had to pay $45.75 (see photo). But, this took 3 phone calls and an escalation to their Account Management Department in order to accomplish this.
Also, after my cancelation I kept my security equipment I had pay for plus all of the cable installation around the house. Good Value!
It goes to show you: any debt can be negotiated or cancelled in your favor, especially if a company is in the habit of enticing you with lower rates just to keep you paying month after month for an overpriced service.