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If I could leave 0 stars I would. I read reviews and the biggest negative I found was time and thought if the price was right, a bit of extra time wouldn't be an issue. First during "sales" I was told four weeks. Then I was told 6-8 weeks after everything was ordered. Whatever... then the sales guy ("Al") when I started checking on my order never returned my calls or emails. Then one order at my moms was wrong and one at my house was wrong. I got mine in 6-8 weeks, again couldn't get a hold of my sales guy "Al"... After another 8 weeks I got my shutters installed and correct, but not my moms. Again I get a call from 3 day blinds asking me if everything is ok and right, I say no (I get a total of 4 to 5 calls from them over 7 months, each time with a no answer)... I get told customer service will call me, they never do. Well after 7 months, my mom is still awaiting a replacement piece, the billing invoices were never sent although asked for 4 times, I never got a call from customer service... and the lady who keeps call me now asked me to call them - why would I call and wait on hold for customer service after 7 months when you keep telling me they will call me? I do not think so... NEVER AGAIN and if I can help it, I will share my story with everyone... Go with a mom and pop store on shutters/blinds, they care about their customers.
I will say their SUBCONTRACTED installers were excellent. Wish I would have found them on my own first.
HORRIBLE COMPANY TO WORK WITH.
Do not purchase from this company. No refunds, horrible customer service. Over 1 month to get blinds installed... hmmm, not 3 days!!!!!! Zero customer service, I do not know how this company is still in business. The sales people will tell you what they have to in order to close the deal.... all false promises. Company refused to refund me my money, because I was dissatisfied with product/service.
Phone: (800) 327-7204