I'd like to write this review, not for services rendered; but, rather for excellent customer service, which we all know is a rarity these days. I spoke with Paul extensively about replacing a lock, and even exchanged picture messages (upon his suggestion) so that he could better assess my situation. He not only educated me on the different types of locks/security devices; but, also offered to walk me through the purchase and replacement, which he suggested I do myself. Wait, what? A business owner who encourages a DIY project, so that I can keep some money in my pocket? Courtesy, professionalism and expertise all wrapped in one. Yeah, he has this field on lock. I'll always call Natick Locksmith Store first, in future endeavors!
No hassle, got straight to business. Staff was knowledgable, friendly, helpful and pressure free. Nick helped me, I left with the car and price that I wanted. I love my Subaru and I will be back there for my next car. I've been to many Subaru dealerships and have walked out discouraged, aggravated and never went back. Finally, I found my car and my dealer. Thanks MetroWest!
Thank you Michael Pappano for your help in getting the Audi we wanted. You are a great ambassador for the Bernardo brand.