Mika (not certain of spelling) was very rude. When I asked her questions about my reservation she had an attitude, her answers were very short, and she acted as if she was tired of talking to me. On each occasion I entered Enterprise - Natchez she looked at me and did not speak or acknowledge my entry into the building. This is not what I would expect from an Enterprise employee or anyone working in customer service for that matter. I was very put off each time I dealt with her and my experience was not pleasurable. My reservation could not be found in the system and I was given a car that did not work properly. The only bright spot in this rental experience was Yolanda who was very pleasant and helpful. She matched the price of my reservation and switched out the cars to give me one that was fully functional. Although Yolanda was great, I wish I would have rented a car from the airport in Jackson (Hertz, Alamo, etc.) instead of Enterprise - Natchez.