This man is terrible. He had me pay up front for a part that he was ordering. He told me the company he was ordering from had to have the money up front. After several weeks I am told the part is on back order and a few days later I'm told they can no longer get the part at all. As it turns out, he used my money... the company hadn't required it be paid up front. And now, instead of giving me my money back, he says he can't because he has come under hard times and had to use it. FINALLY I agreed to let him pay me back in payments. He owed me $265. Every few weeks I would beg him to pay SOMETHING. In total he has paid me back $110 ( out of $265). I guess he has decided I was nagging him too much because he has quit paying and won't answer any of my phone calls or texts. This guy basically stole $155 dollars from me. That's not even counting the $100 I paid him for the service call (where all he did was diagnosed the problem and then convinced me to give him the money he decided to steal from me). He always has a sob story... in reality he is a crook. I'm hoping to take him to court. It will probably cost me more money but I'm so frustrated that this guy gets away with this. What a jerk. Part of his sob story is that he has to pay for expenses for his child. It's sad to see a guy use his kid as his excuse. Don't pay this guy a dime. He will steal from you if he gets the opportunity. This all started in May... pretty sure he decided he's not giving my money back.
1508 Gallatin PikeNashville, TN 37216
Wherever you bought it, we'll repair it.Schedule Your Repair
From Business: Sears Appliance Repair's expert technicians provide product maintenance and repair solutions for your major home appliances. Our techs are industry-trained, well-…
From Business: Sears Appliance Repair has over 6,800 trained technicians providing both product maintenance and repair solutions. Our techs are industry trained, well-respected …
Serving the Nashville Area
From Business: We provide quality appliance repairs for both electric and gas appliances at competitive prices. We service appliances such as cooktops, wall ovens, hoods, downdr…
438 Harding Industrial DrNashville, TN 37211
From Business: Our Nashville location is on call to service your area. We service and maintain it all commercial cooking, refrigeration, holding, sanitation, preparation and war…
40 Burton Hills Blvd Ste 200Nashville, TN 37215
From Business: At Mr. Appliance we strive to deliver superior service to all of our customers by taking the extra steps to fully protect their home. Mr. Appliance is the smart c…
I had a problem with my refrigerator 3 months ago and I called Thomas to come and look at it. He told me that I needed a new compressor because the one I had wasn't working. Then he said that he ordered one for a customer and for some reason the customer didn't want the compressor so he brought it and replaced it. I had to call him the next day because something was still wrong so he came 2 days later and put some freon. It was working till last Monday, I called him to tell him that the temperature is always up and the compressor never stopped so he came to check that and put some extra freon. I refused to put extra freon so I called another technician what the other technician said to me was a total shock. The other technician said that the compressor was too small for my refrigerator and the reason I believed him was because Thomas told me that he bought for someone else. 1. He brought me someone else's compressor telling me it's the same one that I had.2. He replaced the wrong compressor and took $450 for it.3. He didn't do his job really well, we had to call him the next day.4. He tried to play me again saying I need extra freon. 5. He is a terrible person and terrible service. Doesn't know how to take care of his customers and his job.
While I was visiting my daughter in Franklin, TN, in January of this year, I had a problem with her dishwasher. I called A-1 Appliance, explained the problem, and asked them if they could send a Tech to repair it that day, which was a Friday, if at all possible. They checked with their parts department and realized they did not have the part they needed in stock. However, they told me they would make some checks to try and locate the part, then call me back. Within minutes they called back and said they could send the Tech out that afternoon. He had to go pick up the part before coming to the house. The Tech arrived at the agreed upon time, quickly made the needed repairs, and made a couple of additional adjustments on the dishwasher. He was very professional and even took his shoes off at the door. When I initially spoke to the person answering the phone, she explained to me they charged a set amount just for the service call, whether or not they made the repairs. I understood this because it is only a part of operating a business. My daughter and I were very pleased with the service we received and the dishwasher is still working great. I would definitely recommend these guys to anyone. They are prompt, professional and I think reasonable on their services costs.
Have dealt with this company for several years and have just this year put in 2 A/C units (1 1/2 ton and 2 ton) and have been up to now reasonably pleased. Recently made an appt. to have 2 furnaces checked for the winter and have not been pleased with the response. They did not keep the set appt. and when called several times to fine out why, they do not return my calls. Bad business not to respond to customer who has spent more than 7K in 2016 with the company! Guess all the new construction in Nashville is taking president over old customers these days! Too bad for those of us maintaining older homes.
From small to large projects these guys have the appliances you need to out fit your home. We asked for a kit based on a budget and we've asked for a kit based on amenities. They delivered on both fronts.
Cenwood is the much better choice for appliances in Nashville versus big box retailers. Much better service!
They repaired some appliances for my husband's company. He was satisfied with the work that was done.
Oct. 22, 2015Tommy was prompt and friendly. He fixed the issue and at a reasonable price. I would definitely use them again! This customer had a POSITIVE experience with this business.This customer WOULD recommend the business to a friend, family member, neighbor or colleague.by Sharmeka B. on Oct. 22, 2015 | Submit a Customer ReviewWas this review helpful to you? YesNoSep. 17, 2015Highly recommend using 1 & Dunn appliance repair.! Tommy went over and beyond to help us out with a non working front load washer. He had to make to trips, buy parts and then return them when it was determined that the washer wasn't worth repairing. He charged just one trip fee when he really had a lot more time invested. We really appreciate the customer service he provides and will use him again.This customer had a POSITIVE experience with this business.This customer WOULD recommend the business to a friend, family member, neighbor or colleague.by Lisa S. on Sep. 17, 2015 | Submit a Customer ReviewWas this review helpful to you? YesNoJun. 29, 2015Mr. D*** was knowledgable, helpful, professional and timely. He has helped me with several different appliance needs. I would highly recommend him! Thanks, R. Gilmore This customer had a POSITIVE experience with this business.This customer WOULD recommend the business to a friend, family member, neighbor or colleague.by Rhonda G. on Jun. 29, 2015 | Submit a Customer Review- See more at: http://www.bbb.org/nashville/business-reviews/appliances-small-service-and-repair/1-and-dunn-in-antioch-tn-37080874/customer-reviews?cacheit=y#sthash.ayVocrKg.dpuf
Techs came out for warranty repair, freezer that never functioned properly - refrigerator that ran warm, new refrigerator. The first tech didn't even look, just stated - you need a therostat, another company already replaced the thermostat which I had already told this tech. I pressed him to look more closely as I suspected there was an issue with the compressor or freon, he took some temperatures begrudgingly and stated yes, both units were way too warm but he could not troubleshoot any further he said he was not qualified. He had to send out a specialized tech. The "specialized tech" looked at coils, took 5 minutes to pull a panel off (and was very simple process) he said it was the compressor and would not troubleshoot further. Then he called Maytag told Maytag, untruthfully, that our kitchen was a health hazard, and he was refusing service. What I found out when an ethical company came out - A&E, is that after the tech diagnosed the issue he would then really have to work to further troubleshoot. A&E - did a full troubleshoot and narrowed it down to freon was either not charged properly at the factory or is leaking - A&E was willing to spend 2 hours to diagnose the compressor was functioning but the freon was not charged enough, they placed a dye kit on the freezer, recharged, gave us very specific instructions on what to watch for if it is a leak and immediately report, all I can assume is that A-1 (whose techs are also very rude), will go to any length to collect a warranty repair fee without doing any work. I could have googled better information.
Technicians came out for 3 service calls on Maytag, same issue, never resolved, one of the two technicians behaved as if he were inconvenienced to be there, did not really look at issue of unit not getting cold enough - seemed to throw an attempt to fix. Third visit, after two previous fails to resolve, tech told us to rearrange the freezer content (I was told by Maytag that one way to test coldness was placing ice cream in freezer.) We showed the technicians each time the ice cream was liquid enough to pour. When warm weather started the refrigerator also could not stay cold enough to keep food, our cheese was oily like I had left it on the counter. The 3rd visit was on a Friday, tech stated to rearrange the food and call them if it didn't work, on Saturday I had food spoiling, I called the store and they told us first next appointment was on Tuesday (although their tech put us off giving us lazy information). The receptionist was indifferent to the issue and stated she would not even try to find an appointmet Monday as they were booked up. I called Maytag to get a different company to come out.