Guy at the counter had a bit of an attitude when I told him I was picking up a package, as he responded by sitting there in awkward silence and told me he has thousands of them without asking me what my tracking number was or anything. The only high point of the interaction was when he said have a good day, which at best was a way of ensuring I leave on a high note rather than the bad impression I had.
My recent travel with this airline was pleasurable, I arrived safely and had a pleasant flight. The people on the ground as well as the people in the air were very courteous, helpful and professional. Most important they did not lose my luggage.
I love flying southwest. The flight, hotel, and rental car packages are reasonable. The flight attendants are friendly. Timely arrivals and departures.