I've had the worst service ever at this dealership. They sold me a truck with a broken window. They said that they'd fix it but never did. They now try to say that the window was just slow, but it sticks. The general manager and salesperson John Quackenbush totally took advantage of me. I had terrible health issues at the time I purchased my truck. Instead of kindness, they took advantage of my being unhealthy.
151 Jefferson SqNashville, TN 37215
From Business: "WE BRING GREAT SERVICE TO YOU! WE SAVE YOU MONEY BY COMING TO YOU OR BRING YOUR VEHICLE TO OUR SERVICE DEPARTMENT!55
The worst mechanical shop I ever been to they don't know what they're doing took my truck for service they cause me more problems to my truck cost me $4000 to fix the repairs they cause they did not want to pay for their mechanical mistake still charge me for labor and parts police was involved The mechanic there he threatened me I do not recommend then for anything
The customer service rep lady is rude, she hung up on me, I ask about rates and she was disrespectful. We are a national company. What poor customer service. I would not trust them with anything.
First of all I was under a mile away ran short on diesal. Took 2 hrs to get a guy in his personal vehicle to me. They charged me $80 bucks for 15 gallons of diesal the total bill was 350. And was under a mile away. The shops that were 11 miles away were only 250-275. I was told the owner didn't care if you 1 gallon or 20 gallons he was up charging it to 80 bucks by the employee. I would only recommend this shop if a plague swept over all of Tennessee and wiped out all other big rig repair shops even then I would say if can make it to GA, or elsewhere it would place you in a better position than dealing with this shop. They are unfair with their rates clearly and do not care that they are. I did address this with the manager after getting a crop of bs from him I stated if I could keep 5 people a mth From doing business here I felt it was worth it. Everything that was stated by the other bloggers I believe to be true worse experience I've ever had in 11 yrs of driving.
Bad experience ..my wheel almost fell off with a car on the back of my tow truck going 75 mph ..Jamie Lee owner tightened my bearing so tight it smoked and almost killed me and my customer... HE got so scared i didnt get paid for the tow.. they patched the old spindle up and its not to my satifactory....i asked him to replace it ,,and he said for me to..jamie said he wanted to take the tow truck for a ride to test it ,,but how are u gonna check a spindle from riding around ... but hes not taking me for a ride no more... steer clear of american truck and trailer repair.........
I called these guys to wire my dodge truck to my horse trailer. I told them my truck had a short in the truck and I needed it fixed. They said they could fix the problem and for me to bring it in at 7am. I showed up at 7 and they said they were going to let Donald (dodge truck expert) work on my lights. They said leave the truck parked by the side of the building. We left and went home. We didnt think it would take that long. I had to go back downtown and passed the shop and the truck was still sitting there. I went inside because the other man that works there said they would have it done early afternoon. Nothing was done. The man that was there said donald had to go out on a couple of service calls and said when he gets back he would start working on it. This was 12:30pm when I stopped there. Well, its now 3:30pm and they close at 4pm. I called them to see if I needed to leave the truck there and they said for me to come get it and that there was nothing they could do and that it was a short in the truck. Duh, thats why I brought it and they said they could fix it. Well, I said, since you guys couldnt fix it there shouldnt be a charge right? He said he was going to charge me an hours labor of $75. They left it there all day and put my own 4 prong on there. I drove down the road and my friend that followed me over there said I had no blinkers or tail lights. All my lights on my truck were working. I just wanted them to replace the connector. They about cost me more money and I shouldnt have been charged. Thy acted like they really didnt even care and tried to pass this on to a business down the road. I made an appointment based on the comments the guy made about wiring a whole fleet of trucks to the same trailer. All I can say is they took my money and did absolutely nothing. It was worse than what I brought it in there for. I couldve used the money to put it towards another place. Its not a good business to charge people for work that was not done. I took my truck the next day to Nashville Spring and they fixed it within the hour. It was 3 fuses plus a relay. Now if they work on big trucks and you cant fix 3 fuses then you really didnt even look at it. Steer clear of this place.
I called and had a mobile tech come service my truck when I broke down. I was 3 miles away from Biggs's shop and it took them 3 hours to get to me. They didn't even fix my truck! The tech that they sent was sloppy and unprofessional. He seemed to be a thug and I was actually scared that he may rob me. Due to the fact that he was slurring his words and obviously under the influence, my truck never got fixed. I had to call my own tow truck and have it towed to the dealer! Most horrible place I have ever dealt with! DO NOT USE!
Went in because our air conditioner didn't work. The thieves at Biggs made sure it would never work again. Charged us an hour labor to tell us that our a/c compressor was working just fine. It seized up after they had us run the a/c for a few minutes. Charged us $60.00 for less then two pounds of freon. We could have done the same thing they did for just $18.00 by buying our freon at Walmarts. One hundred and thirty-five bucks compared to $18.00, you do the math. They had all the latest equipment, doesn't mean they know what their doing. If your breakdown in front of their place, call a tow truck to take you somewhere else.