My family and I were at the Nashville TN Burlington today. We are not from the Nashville area and were excited to find a Burlington store. We shopped for about an hour and found several items we planned on purchasing. About 3 of us with over $150 worth of merchandise. We got to the checkout were there was only one cashier at the registers. We were next in line with probably 3 other groups of people behind us. We stood in line for 10 minutes easily while the cashier chatted with the people checking out. Not a word was said about how long we waited. When it finally came time for us to check out my mom (who is one of the sweetest people you could ever meet and talks to the cashier at every store she shops at) steps up and starts to unload her cart. The cashier immediately tells her very rudely.."In the future to need to stand back there and wait your turn because you were right up on these people and they needed their privacy" and continues to go on and on right in front of everyone. There were no lines on the floor saying where to stop and wait..and hello..have you ever checked out at Wal-Mart?? Everyone stands right behind you while you check out. My mom didn't even realize what the lady was talking about and tried to explain we were just waiting. The cashier kept getting louder and over talking her. We decided we were not about to deal with her disrespect for CUSTOMERS any more and placed all our items on the counter and said forget it. My mom said she wanted to speak with the manager and asked for the cashiers name. She said it was Kim and then started talking in her mic around her neck to the manager and said "I have ANOTHER customer up here complaining because I told them they needed to stand back..." and went on and on explaining herself. We stood for a couple minutes waiting on the manager but decided we would just call and make a complaint and take our experience to social media. This is totally uncalled for. 3 star rating on FB and Google speaks for itself.
1209 Lakeview DrFranklin, TN 37067
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