I was surprised to see such negative reviews here. My wife and I recently moved to Nashville, Green Hills area. Since I already had a car loan with Suntrust, I figured I would check out their personal banking since there was one down the street. The gentleman who helped us out, Zach, was incredibly helpful and definitely made us feel like valued customers. He has since helped me with various questions via email, always quick with a response. During my first in-bank deposit I was greeted by a friendly teller and the transaction was quick and easy. Now I am able to manage my car loan easily through my Suntrust account. There are Suntrust banks all over Tennessee, so getting cash from an ATM and making deposits is always convenient. We're glad to be part of Suntrust Bank - Green Hills.
I had a problem with the PIN on my debit card and had to go into the branch to resolve it. They were extremely helpful and patient when it took several attempts to correct the problem. Everything got straightened out and I can't speak highly enough about their professionalism.
We switched to Bank of Nashville from our previous national brand bank a little over 2 years ago. We have been very pleased with their level of service and personal contact. My only small complaint would be that I wish they had more convenient drive through banking.
We used Synovus for our most recent mortgage. This is our third home purchase but first mortgage with Synovus. It was by far our best experience with mortgage lenders. Communication was excellent and all paperwork was completed in a timely manner. Highly recommend!
I was sorely disappointed when I asked to exchange a 20 dollar bill for two rolls of quarters for my girl scout troops cookie booth. Because my name was not on a bank account they refused to help me, even though is was a direct money exchange.
I love suntrust. I believe that they all are really there for your best interest. they are not trying to sale something to you, but more there to help you with whatever you need. They greet you every time you walk in and treat you like family
I have been a client of Suntrust for 14 years. Great customer service, friendly staff. Suntrust has always resolved any issues I have had with my account. No maintenance fee for college students. You can always TRUST in Suntrust.
I have banked with fifth third for many years. This location is very convenient and the staff are very friendly. I particularly appreciate their ATM which offers deposits, withdrawals, and even stamps!
Very professional staff. This location is hard to use on the weekends though I know the card lock measure is safety related. It was weird that US bank and regions traded locations downtown.
I have grown to appreciate this bank. I love that whenever I walk in the bank they call me by name and I'm not just another number. I do wish they would set more ATMs up around the city.