Tow Pro Custom Towing-Hauling
2408 Lloyd Ave, Nashville, TN 37218
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If I could give this company a -8 I would. I called right before 2pm. This company was dispatched thru my insurance. ETA of 305pm. 😔 305... No guy...I call they say he's 16 minutes away. I'm like wtf very unprofessional. No one wanted to call??? Oops sorry. 320 I get a text saying he's arrived.. No guy. I call they say oh he's 24 minutes away. Are you **** kidding me? I say want to file a report. This woman apologizes and seems sincere. 24 minutes pass. It's now 4pm. I call back. They say oh he's in traffic and we don't know if an ETA now. I call a different service, they say they can be there in 10 minutes. THAT company comes and I pay them. As I'm leaving, Tow Pro shows up!! At 430. I let them know I no longer need their service... obviously. And the guy CHEERILY says ok and hops back into his truck. Don't use this company unless you like sitting for several hours. 0 customer service at this company on top of that.
My son was involved in an accident and the Tennessee Highway Patrol called this Company. They sent a semi wrecker to pull my sons pickup truck and they charged him 600.00. It took them 30 min for everything and there was no special equipment needed. They hauled his truck 2.8 miles to a motel for him. They said if he didn't pay it they would haul it to an impound yard where it would of cost more money. I asked them why it was so much and they said the Tennessee Highway Patrol was the ones who set the fees. We were out of town, so I guess that's what happens when you are traveling and have an accident in Tennessee.