Bozman Sign Co Inc
862 Easthagen Dr, Nashville, TN 37217
|Mon - Fri:|
Phone: (615) 831-9530
Phone: (615) 331-0804
Primary Phone: (615) 331-0804
Fax: (615) 831-9530
Bozman Sign Company Inc
Services: Sign Repair
No clue of the circumstances surrounding this situation but expressing frustration is one thing but that is not how this reads. It seems retaliatory which if you wish something to be made right this would not be the way to go about it. Upon reading this relatively hateful post which seems to evoke the individuals dislike for small businesses more than anything I simply wanted to say they took great care of my simple order!
09/07/2011Provided by Citysearch -
Job not completed on time as promised.
Owner/s rude and unapologetic for poor customer service.
Took them a simple job--bending out a mailbox frame.
Was told this simple 20-min job would be completed in a 'couple of days'; called back two days later--on a Friday--and was told ""It will be ready on Tuesday""; knowing that it probably wouldn't be ready on Tuesday based on their track record, I waited and called back on Wednesday and was told--you guessed it!--""come back tomorrow"".
When I asked to speak with Cathe--the owner--she was defensive, rude, and unapologetically short-tempered--bordering on hostile.
I proffered to her that it was not the wait the was the problem--had they offered a more realistic timeline at the outset--but that as a small business owner it was up to her to better know her companies workload and budget time accordingly.
To this, she replied ""I don't have time for this""--copped an attitude that bordered on a childlike temper tantrum--and made no attempt to make it right for the customer.
Glad business is booming in the mailbox/sign industry such that Bozman can afford to completely dispense with basic, decent customer service...but this is one less customer who will be supporting this rinky-dink enterprise.
I chose this company on recommendation from my Property Owners Assoc.--and was prepared to give them additional business--however I will now make it a point to ensure our POA does not use them in the future.
There are plenty of similar enterprises who offer these services--recommend you find one that cares about its' work and its customers. Don't waste your money at Bozman Sign Co.
The entire staff at Bozman Sign Company was a real pleasure to do business with. We have ordered several items from the company. Our orders have been completed in a timely and professional manner. We have been very satisfied with our orders and plan to do business with them in the future.