Beaman Buick Gmc
1525 Broadway, Nashville, TN 37203
Brands Serviced: Jeep, Dodgr, Buick, Ford, Toyota, Chrysler, Gmc, Ram, Scion
Appointment Needed: No
Services: Batteries, Brake Pads & Rotors, Collision Center, Express Maintenance
No coupons available
Very poor service department here. Not recommended. They actually stamped a work order for replacing a bad GM part as "operating as designed" and refused to replace it. See pic below and tell me if you would look at that crap everyday on a +64k vehicle and not get upset at them when they tell you thta GM designed it to do that C'mon Man.. Best way to describe their service department is Lazy, Sloppy and Undisciplined. This bad of an attitude does not grow on its on so probably an upper management issue. I hope they can get it together soon as word will spread quickly on this. It is a shame to see an older business going downhill so quickly.
Bought a Toyota Highlander here five+ years ago and still go back to Beaman for every recommended service. Everyone I've worked with there has been friendly and knowledgeable.
We bought a truck from this location and have had the maintenance work done for the truck at this location too.
There's a big selection of vehicles to choose from. Staff and sales team always eager to help you.
Bought a used Scion that they just received on trade-in and they assured me that they would take out a few dents and do some body work to make it look great. After dealing with other dealership for the last 30 years of car buying I was a bit worried that they would not honor our agreement since I paid for the car already. Dropped it off today for the repairs and got super-great treatment. These folks are better than most. I have spoke with several Beaman employees and I get the impression they all care and they seem confident that their company would do the right thing and take care of us. They did take good care of us and we will buy here again. Al Nixon and Sterling were great before and after the sale and Mike the Sales Manager is amazing. Body Shop(Brian) , Finance (Jennifer), and reception (Joan) are also top notch!
The service department could use a tune-up, but the sales team (especially Greg Cole) and products are fantastic. I had a relatively simple service request: replace the front passenger-side tire. I didn't need anything fancy, and I figured the dealership would be a fine choice for this straightforward request. When I brought in the vehicle, my service rep (Corky) annotated the request and asked if there was anything else. To which I replied, "This back tire looks a little flat, could you also take a look at that?" They performed the service and about an hour later I was on my way. About a week and a half after this visit to the service department, I found that my front passenger-side tire was completely flat. After speaking with several different employees (including the one who processed my original request), I deduced that they had replaced the back tire (the WRONG one) after also putting a patch in it. Really? They patched a tire, THEN replaced the same tire? And I paid for both operations? Yes, yes, and yes. I actually had to argue with the service rep and deliver evidence of the flat FRONT tire, but he never admitted to making a mistake. It became clear that Corky had simply botched the original service request and wouldn't own up to it. I finally spoke to the service manager and ultimately convinced him to meet me halfway on the cost of another new tire. Thankfully, after making a fuss, they replaced the tire that actually needed replacing. Sorry, Beaman. I'm still a loyal customer, but your service department needs a lesson in good service.
12/21/2011Provided by Citysearch -
I've been a customer of Beaman Toyota for years and they've been great. However, the GMC/Buick service department is the pits. Uncommunicative, unhelpful, unpleasant--especially Lola, who clearly needs an attitude adjustment. Why on earth would someone do business with these people?!?
Lies, lies, lies. Overpriced cars, rip-offs! Sales people are rude, unhelpful, and full of lies. Deal with them day 1, they were positive & made plenty of guarantees. By Day 3 these guys were rude, wouldn't return calls, their attitudes had changed. Beaman has run down hill. I wouldn't recommend Beaman for new or used cars. You can get friendly, helpful service at a different place that actually cares about their customers. I can't think of anything at all positive to say about Beaman besides I was happy to be done dealing with them!
We recently made 3 trips to Beaman looking at 2 used vehicles. We test drove a 2006 Nissan Quest & decided that it was what we wanted. Our salesman Will was gung-ho about us buying this vehicle making sure we knew everything about it & that we were getting a great deal. It was late & my husband works 3rd shift so Will was going to get all the paper work together & meet us the next day to sign everything. Well the next day he called me to let me know the payment & said he was going to get us $1000 more for our trade & that he would call me back. At 4pm we hadnt heard anything so my husband called him and was told that someone else was in the process of purchasing the vehicle. Shady! You certainly wont get a staff that looks out for the best interest of their customers. If they can sell to someone else for more they will. Thats what you get from Beaman. Dont EVER buy from these CROOKS!!!!