I went in to get a diagnosis for the shudder that my car was experiencing at high speed (70mph+). Turns out, there were missing bolts from a recent oil change. I was charged the full amount of diagnosis to replace the bolts of the panel underneath the front carriage. Understandably was my mistake to bring the car to a third party to get the oil change, but I at least expected the diagnosis and bolt replacement would resolve the problem. Unfortunately, the shuddering continued. I didn't want to incur another $160 fee for bringing the car in at the dealership, so I had a friend mechanic take a look. Not only was the panel missing bolts and not secure, but a big piece of it was missing from the damage that happened because it was not, in fact, secure. Very disappointing.
Action Nissan is the dealership for you! I had a most pleasant experience while shopping at Action. I test drove several cars and was not pressured to buy in any way. The deal they presented me with was awesome. I will definitely do business with Action Nissan in the future!
Very poor service department here. Not recommended. They actually stamped a work order for replacing a bad GM part as "operating as designed" and refused to replace it. See pic below and tell me if you would look at that crap everyday on a +64k vehicle and not get upset at them when they tell you thta GM designed it to do that C'mon Man.. Best way to describe their service department is Lazy, Sloppy and Undisciplined. This bad of an attitude does not grow on its on so probably an upper management issue. I hope they can get it together soon as word will spread quickly on this. It is a shame to see an older business going downhill so quickly.
What a dynamic dealership! Aside from the cohesive attitudes of the personnel and the huge welcome to the family approach of all who work there, the knowledge about Subarus is worthy of comment and compliment. They were able to clarify my decision to purchase a Subaru was not only the right one for me but also for my family. Thanks team for helping me bring my research to a great conclusion.
Excellent service. The two salesmen who helped us (Rahim and Allen) went above the call of duty to find us the exact car we wanted (a 2018 Crosstrek, in Sunshine Orange) which was no easy feat, as it had been sold out all across the southeast. Highly recommend this dealership!
I have been buying German luxury cars for over 25 years. I’ve owned 17 BMWs and 22 Mercedes. The service that I receive at BMW of Cool Springs is better than any other shop in the entire country. Trevor our service advisor is amazing, we would adopt him as our child. I can say my next few BMWs will come from this dealership. If you want to be treated like royalty this is the dealer for you.
Wasted 1000 down on car that don't last past 2 weeks we sent the car up there every week to get fixed n its still not fixed can't even make it to work
They are horrible We have had at least two to three vehicles from them witch all seem to have some type of problem once had an truck the engine didnt last past the second drive out tag an on another note we had and Equinox didnt last past 60 days kept cutting off running hot Sad thing about it they will sell you junk when it breaks they ask for more money instead of just fixing the problem they offten make it worst for its far as helping the situation I would recommend No one buys a car from here if you are in true need of transportation they are not the ones you want to spen your hard earn money with
very dishonest sales tactics . rush thru paperwork adding options you don't want to get sales price higher . no customer service what so ever !!!! Stay away!!!!!!
Excellent service and help AAA++++ I will buy my next car here fo sho! ndnhfdhdhdjdjdhdhdjkdjkdjkdjdhdhjdhjd