While I was visiting my daughter in Franklin, TN, in January of this year, I had a problem with her dishwasher. I called A-1 Appliance, explained the problem, and asked them if they could send a Tech to repair it that day, which was a Friday, if at all possible. They checked with their parts department and realized they did not have the part they needed in stock. However, they told me they would make some checks to try and locate the part, then call me back. Within minutes they called back and said they could send the Tech out that afternoon. He had to go pick up the part before coming to the house. The Tech arrived at the agreed upon time, quickly made the needed repairs, and made a couple of additional adjustments on the dishwasher. He was very professional and even took his shoes off at the door. When I initially spoke to the person answering the phone, she explained to me they charged a set amount just for the service call, whether or not they made the repairs. I understood this because it is only a part of operating a business. My daughter and I were very pleased with the service we received and the dishwasher is still working great. I would definitely recommend these guys to anyone. They are prompt, professional and I think reasonable on their services costs.
3201 Powell AveNashville, TN 37204
Request An Appointment With A Design ExpertSchedule Appointment
From Business: With friendly, knowledgeable product experts and the latest selection of bath, kitchen, appliance & lighting products, Ferguson helps make your dream home a reali…
2525 Dickerson PikeNashville, TN 37207
We had a very good experience installing a single heating/cooling unit in a home studio. The electrician in particular was extremely professional an…
530 Donelson PikeNashville, TN 37214
Wherever you bought it, we'll repair it.Schedule Your Repair
From Business: Sears Home Services—America’s appliance experts since 1956— repairs, installs and maintains water heaters, washers, dryers, refrigerators, freezers, dishwashers, …
Have dealt with this company for several years and have just this year put in 2 A/C units (1 1/2 ton and 2 ton) and have been up to now reasonably pleased. Recently made an appt. to have 2 furnaces checked for the winter and have not been pleased with the response. They did not keep the set appt. and when called several times to fine out why, they do not return my calls. Bad business not to respond to customer who has spent more than 7K in 2016 with the company! Guess all the new construction in Nashville is taking president over old customers these days! Too bad for those of us maintaining older homes.
From small to large projects these guys have the appliances you need to out fit your home. We asked for a kit based on a budget and we've asked for a kit based on amenities. They delivered on both fronts.
Cenwood is the much better choice for appliances in Nashville versus big box retailers. Much better service!
Techs came out for warranty repair, freezer that never functioned properly - refrigerator that ran warm, new refrigerator. The first tech didn't even look, just stated - you need a therostat, another company already replaced the thermostat which I had already told this tech. I pressed him to look more closely as I suspected there was an issue with the compressor or freon, he took some temperatures begrudgingly and stated yes, both units were way too warm but he could not troubleshoot any further he said he was not qualified. He had to send out a specialized tech. The "specialized tech" looked at coils, took 5 minutes to pull a panel off (and was very simple process) he said it was the compressor and would not troubleshoot further. Then he called Maytag told Maytag, untruthfully, that our kitchen was a health hazard, and he was refusing service. What I found out when an ethical company came out - A&E, is that after the tech diagnosed the issue he would then really have to work to further troubleshoot. A&E - did a full troubleshoot and narrowed it down to freon was either not charged properly at the factory or is leaking - A&E was willing to spend 2 hours to diagnose the compressor was functioning but the freon was not charged enough, they placed a dye kit on the freezer, recharged, gave us very specific instructions on what to watch for if it is a leak and immediately report, all I can assume is that A-1 (whose techs are also very rude), will go to any length to collect a warranty repair fee without doing any work. I could have googled better information.
Technicians came out for 3 service calls on Maytag, same issue, never resolved, one of the two technicians behaved as if he were inconvenienced to be there, did not really look at issue of unit not getting cold enough - seemed to throw an attempt to fix. Third visit, after two previous fails to resolve, tech told us to rearrange the freezer content (I was told by Maytag that one way to test coldness was placing ice cream in freezer.) We showed the technicians each time the ice cream was liquid enough to pour. When warm weather started the refrigerator also could not stay cold enough to keep food, our cheese was oily like I had left it on the counter. The 3rd visit was on a Friday, tech stated to rearrange the food and call them if it didn't work, on Saturday I had food spoiling, I called the store and they told us first next appointment was on Tuesday (although their tech put us off giving us lazy information). The receptionist was indifferent to the issue and stated she would not even try to find an appointmet Monday as they were booked up. I called Maytag to get a different company to come out.