BEWARE OF THE CROOKS!!Horrible customer service! I traded in a car and they didn’t pay it off, they also hit someone with that car and let their insurance company come after me. My credit is now shot and I am out $5000 from their damages. Not only that they told me they would fix the car I bought before I took possession. They never did. They are liars and con artists. It took 5 months to get my title and tags and only after I fished out another $600 they promised to pay back. This is consumer fraud and breach on contract!
They are very fair and friendly people. They will treat you as family. Check them out. You will be glad you did.
Music City Motors is now under new management. We now have a General Manager with over 20 years in the automotive industry. Derek is committed to the best customer service and providing the best customer experience in the industry. Come out and see Derek and Jon today and see the changes for yourself.
I had a collision repair done at the Body Shop. The personnel did a complete review of the damaged area and worked with the insurance carrier to update the estimate. They completed the repairs one day early and notified me of the status. They did a great job matching the paint on the two sections of my 5 year old vehicle.
Excellent service. The two salesmen who helped us (Rahim and Allen) went above the call of duty to find us the exact car we wanted (a 2018 Crosstrek, in Sunshine Orange) which was no easy feat, as it had been sold out all across the southeast. Highly recommend this dealership!
I have been buying German luxury cars for over 25 years. I’ve owned 17 BMWs and 22 Mercedes. The service that I receive at BMW of Cool Springs is better than any other shop in the entire country. Trevor our service advisor is amazing, we would adopt him as our child. I can say my next few BMWs will come from this dealership. If you want to be treated like royalty this is the dealer for you.
This car lot sold me a truck that would not pass emissions. they guaranteed tags and title but delivered of neither. Took to court and won money back for truck but truck is still in my backyard with no return of money.
Wasted 1000 down on car that don't last past 2 weeks we sent the car up there every week to get fixed n its still not fixed can't even make it to work
Saw a car online that I was interested in and emailed Adam, the owner for the best price. He gave me a price nearly $1K below ad price. I called and was given to Eric, one of the salesmen. He sent me additional pics including one of a recent repair invoice which showed a cracked wheel and bad tire. When I asked for those items to be repaired prior to purchase, I was told by Adam that it would be full price if he fixed those items. Since I considered those safety issues, I said fine. Living in Knoxville, I was given the option by Eric to place a $500 deposit to hold the car until the weekend. Adam said I buy it or not, as suddenly he has another buyer coming to look at it today. Eric then tells me that he and Adam took the car to lunch and Adam agreed that it drove poorly with the bad wheel/tires and agreed to replace. He told me they ordered a new rim. When I arrived on Saturday, I noticed that the wheel had not been replaced. When I asked Eric about this, he told me that they were able to repair the wheel. While completing the paperwork, I asked for the invoice for the tires, in the event that I needed to make a warranty claim in the future, and Adam told me he didn't have it because his buddy did the work. He reluctantly told me that he would try to get up with him and get me one. While we were talking, Adam told me he was driving the car and had a blowout, so I was right about the tire. Obviously, he and Eric did not corroborate their stories. I still liked the car and bought it. On the way home, the dash light comes on that I have a flat tire. Luckily, I find a shop open at 5pm on Saturday afternoon. He pulls the wheel that was supposedly repaired and shows me the crack in the wheel. Eric texts me the invoice for the tires which clearly states "wheel has crack. Customer aware that rim leaks air".Don't believe ANYTHING that anyone at this dealership tells you. Either find a car elsewhere, or verify everything about the vehicle yourself.
Mr. Zeek is the absolute best in town. He goes above and beyond to take care of customers and I can honestly say he has always taken care of me. Professionalism at its best. Whatever you need fixed he can fix guaranteed. Great quality work and the best customer service. Very dependable and I would recommend everybody go to him with car needs as far as work being done on your vehicle.