This a review of the Service Department. I had a recent experience with them where I was told that an obvious bad part that should have been covered under 2yr bumper to bumper warranty on a new 17 Sierra was not replaced and I was told it is "operating as designed" Pic below. Note: this is a 64k Sierra Denali Ultimate! I recommend avoiding these guys for any service work at all. You will learn quickly that they are a very poorly managed group. Basically lazy/sloppy and undisciplined they just want the easy way out and their management team appears to knowingly allow it.
AVOID AT ALL COSTS! The owner likes to take advantage of people in bad situations! absolute scum! Every single car is a salvage title car...
BEWARE OF THE CROOKS!!Horrible customer service! I traded in a car and they didn’t pay it off, they also hit someone with that car and let their insurance company come after me. My credit is now shot and I am out $5000 from their damages. Not only that they told me they would fix the car I bought before I took possession. They never did. They are liars and con artists. It took 5 months to get my title and tags and only after I fished out another $600 they promised to pay back. This is consumer fraud and breach on contract!
They are very fair and friendly people. They will treat you as family. Check them out. You will be glad you did.
Music City Motors is now under new management. We now have a General Manager with over 20 years in the automotive industry. Derek is committed to the best customer service and providing the best customer experience in the industry. Come out and see Derek and Jon today and see the changes for yourself.
This car lot sold me a truck that would not pass emissions. they guaranteed tags and title but delivered of neither. Took to court and won money back for truck but truck is still in my backyard with no return of money.
Saw a car online that I was interested in and emailed Adam, the owner for the best price. He gave me a price nearly $1K below ad price. I called and was given to Eric, one of the salesmen. He sent me additional pics including one of a recent repair invoice which showed a cracked wheel and bad tire. When I asked for those items to be repaired prior to purchase, I was told by Adam that it would be full price if he fixed those items. Since I considered those safety issues, I said fine. Living in Knoxville, I was given the option by Eric to place a $500 deposit to hold the car until the weekend. Adam said I buy it or not, as suddenly he has another buyer coming to look at it today. Eric then tells me that he and Adam took the car to lunch and Adam agreed that it drove poorly with the bad wheel/tires and agreed to replace. He told me they ordered a new rim. When I arrived on Saturday, I noticed that the wheel had not been replaced. When I asked Eric about this, he told me that they were able to repair the wheel. While completing the paperwork, I asked for the invoice for the tires, in the event that I needed to make a warranty claim in the future, and Adam told me he didn't have it because his buddy did the work. He reluctantly told me that he would try to get up with him and get me one. While we were talking, Adam told me he was driving the car and had a blowout, so I was right about the tire. Obviously, he and Eric did not corroborate their stories. I still liked the car and bought it. On the way home, the dash light comes on that I have a flat tire. Luckily, I find a shop open at 5pm on Saturday afternoon. He pulls the wheel that was supposedly repaired and shows me the crack in the wheel. Eric texts me the invoice for the tires which clearly states "wheel has crack. Customer aware that rim leaks air".Don't believe ANYTHING that anyone at this dealership tells you. Either find a car elsewhere, or verify everything about the vehicle yourself.
Auto depot gave me the best customer service you could get. They were very helpful, and understanding when it came to helping pick out the right car for me ! You guys should definitely come here for a ca
they should be investigated for fraud very shady place claim they dont get payments on time.allways trying to add extra fees and charges .have had truck that I bought there paid off after a constant fight over payments that where sent in by certified check and mail with signed copy of del. date and Mary Pegrams Signature and still claim they haven received the payments been waiting on title for 6mths have hired legal council to file motion with court have somebody explain to a judge why the have such a shady practice. need to be shut down dealer lic pulled and TBI need to look further into there business practice and the fraud that being committed
At first I had some problems from other dealers getting a car but I came to Auto Depot and they made it easy; great cars and great staff. Overall a great place to get a car in Nashville.