I had accidiently picked the wrong mattress - not a problem they let me return it and pick another. Best customer service here and def will be coming back - all items are very affordable
This store is very unassuming from the outside but come in and you will be impressed! They have such a large selection of quality brands and I appreciated how many interior designers they had on staff to help customers. Highly recommend!
A nice store with a wide selection of brands. We found the sales persons to be a tad pushy, even after we told them we'd prefer to browse without help.
My son needed a new mattress. They let him test several different types--No Pressure! Decision was made and we got the mattress quickly!
Bought a mattress here once. Had no problems with it. They delivered the new one and took the old one with them.
This business is a crook. I bought a mattress from them and it is caving in only after 3 months. I called them and they refused to warranty their product. I even purchased the mattress protector and I have had the worst night sleep ever. I will never buy this product again please don't learn this mistake the hard way! BUYER BEWARE BAD PRODUCT!!! DO NOT BUY, unless you want to feel as I do right now!
DO NOT buy anything from Mattress Firm, but certainly not a Serta Pedic Box Springs. I bought a box springs and less than 6 months later the thing broke by someone just sitting down on the bed. They were gonna charge me almost as much if not more to replace it. It started out with a $25 inspection fee then a delivery fee starting out at $70. I would definatelty think about shopping elsewhere.
The lady writing the bad review was a customer who wanted free set up in the home. We don't offer free set up in the home due to risks associated with bedbugs. She had various persons in the home and we don't allow drivers in homes for security reasons for both themselves and single females, etc. We have signs posted that explain this. We waited over an hour on these people to get home from shopping in cool springs. We delivered the same day and they refused to take to the door service, even though there was fifteen people in one apartment. Mattress Warehouse guarantees service and prices. We've sold literally thousands and thousands of satisfied customers and have otherwise great reviews. We recently also had a bad review left by a lady that wanted us to take someone else's check without a proper id. We just can't believe some of these people. She states she had power of attorney over her father's checkbook, then why didn't she just transfer the funds? We don't take checks without proper id. We think this is a reasonable person's standard for doing business for the sake of protecting the customer. Also, General Power of Attorney documents are usually notarized and embossed with an imprinted stamp. She had none of this. Nowadays, some people are just plain crazy. We hope you come see us. Check out www.mattressvideo.net to see videos and prices of mattresses. First quality product only. Thank-you.
I RECENTLY WENT INTO THE MATTRESS KING IN BELLEVUE LOOKING FOR A KING SIZE BED. MY HUSBAND AND I HAD BEEN TRYING OUT THE TEMPURPEDIC MATTRESSES ALL DAY, AND DECIDED TO TRY MATTRESS KING. MATTRESS KING DID NOT CARRY TEMPURPEDIC, ONLY SERTA. WE TRIED SEVERAL MATTRESSES THERE AND FOUND ONE CALLED A SOPHISTICATION EUROTOP THAT WAS MORE THAN A $1000 LESS THAN THE TEMPURPEDIC. THE MATTRESS FEELS GREAT AND WE ARE THRILLED WITH IT. WE HAVE HAD IT FOR 2 MONTHS AND COULDN'T BE HAPPIER.