I give one star for the subcontractor they sent for the hardscape but no stars for Pool and Spa's performance.The absolute worse home project experience I've ever had. While each subcontractor like Tennessee Outdoor Innovations for the pavers, the coordination of the job and final pool product was a nightmare. The project drug on for weeks and would stop completely unless we called Pool and Spa Depot to get the next step going. They installed the pump and filter system in the middle of the best view of our property which is now the eyesore focal point of an $89,000 outdoor entertaining area and they have ignored our requests all along the way to move it. This is an inground pool with liner and the pool liner has multiple wrinkles in it. They were not the least expensive either, by far. But because they had a beautiful project featured in a local magazine and the rapport we built with the sales person, we were willing to pay the extra cost thinking we would get top shelf service and end product. Not the case! I would advise anyone to get actual previous customer reviews before installing a pool and make sure they use the same installers and subcontractors. Pool and Spa Depot was a huge disappointment.
6213 Charlotte Pike Suite 114Nashville, TN 37209
From Business: Pro Pools is a wholly owned subsidiary of Aqua Pools, Ponds & Playthings, LLC. located and operated in Nashville, TN. Pro Pools was founded and continues to be ba…
Very disappointed with this company in every way. Very poor service and customer care. Would never use again. My experience was similar to those who gave this business a one star above.
Great customer service & products! If you ever have any questions or need a service, call Amanda in the service department! She is an angel!