Very poor service department here. Not recommended. They actually stamped a work order for replacing a bad GM part as "operating as designed" and refused to replace it. See pic below and tell me if you would look at that crap everyday on a +64k vehicle and not get upset at them when they tell you thta GM designed it to do that C'mon Man.. Best way to describe their service department is Lazy, Sloppy and Undisciplined. This bad of an attitude does not grow on its on so probably an upper management issue. I hope they can get it together soon as word will spread quickly on this. It is a shame to see an older business going downhill so quickly.
This a review of the Service Department. I had a recent experience with them where I was told that an obvious bad part that should have been covered under 2yr bumper to bumper warranty on a new 17 Sierra was not replaced and I was told it is "operating as designed" Pic below. Note: this is a 64k Sierra Denali Ultimate! I recommend avoiding these guys for any service work at all. You will learn quickly that they are a very poorly managed group. Basically lazy/sloppy and undisciplined they just want the easy way out and their management team appears to knowingly allow it.
AVOID AT ALL COSTS! The owner likes to take advantage of people in bad situations! absolute scum! Every single car is a salvage title car...
BEWARE OF THE CROOKS!!Horrible customer service! I traded in a car and they didn’t pay it off, they also hit someone with that car and let their insurance company come after me. My credit is now shot and I am out $5000 from their damages. Not only that they told me they would fix the car I bought before I took possession. They never did. They are liars and con artists. It took 5 months to get my title and tags and only after I fished out another $600 they promised to pay back. This is consumer fraud and breach on contract!
They are very fair and friendly people. They will treat you as family. Check them out. You will be glad you did.
Music City Motors is now under new management. We now have a General Manager with over 20 years in the automotive industry. Derek is committed to the best customer service and providing the best customer experience in the industry. Come out and see Derek and Jon today and see the changes for yourself.
I had a collision repair done at the Body Shop. The personnel did a complete review of the damaged area and worked with the insurance carrier to update the estimate. They completed the repairs one day early and notified me of the status. They did a great job matching the paint on the two sections of my 5 year old vehicle.
Excellent service. The two salesmen who helped us (Rahim and Allen) went above the call of duty to find us the exact car we wanted (a 2018 Crosstrek, in Sunshine Orange) which was no easy feat, as it had been sold out all across the southeast. Highly recommend this dealership!
I have been buying German luxury cars for over 25 years. I’ve owned 17 BMWs and 22 Mercedes. The service that I receive at BMW of Cool Springs is better than any other shop in the entire country. Trevor our service advisor is amazing, we would adopt him as our child. I can say my next few BMWs will come from this dealership. If you want to be treated like royalty this is the dealer for you.
This car lot sold me a truck that would not pass emissions. they guaranteed tags and title but delivered of neither. Took to court and won money back for truck but truck is still in my backyard with no return of money.