Car selection was good. Service when picking up the car was ok, but when returning the car, the service could've been better.
Madison - Goodlettsville - RivergateMadison, TN 37115
From Business: For over 20 years we have been providing quality car and van rentals to our customers. Whether you're taking a short trip to Florida or going on tour with the ban…
Friendly, professional, helpful and accommodating! Quick and efficient without missing a detail! I am a very satisfied customer and recommend Enterprise without hesitation! :)
Car was exactly what I booked online. Pretty easy transaction. Staff was attentive and nice. Location was convenient to my house.
I had an horrible experience at this enterprise location. I reserved a standard car for a week to drive to atlanta for the Thanksgiving holiday. Upon arrival at enterprise the representative showed me to the rental car, which was in desperate need of a car wash. The inside and outside were filthy. There was a random liquid spilled in multiple compartments, food crumbs on the floors and seats, and dog hair all over the seats. Worst of all, the car reeked of cigarette smoke that someone had attempted to masked with air freshener. When I brought these complaints to the rep, his only solution was to pay and extra $150 to upgrade to a "premium" vehicle (aka a Chrysler 300) or wait and hour or so for them to clean the vehicle. Being that I am a college student and needed to stick to a strict itinerary, I neither had the money or time for his alternatives to driving this car. Therefore I accepted this horrendous vehicle. Nevertheless, as I drove of the lot the car began to sound a service alarm, so I immediately returned the car. The same rep claimed that the car only needed an oil change, in which he personally had done at a shop before my arrival. So again I left enterprise in the rented vehicle and went to pick up a friend to take to the airport. As we drove to the airport the smell of the car began to take a toll on us both. We both experienced headaches, then I began to have an allergic reaction to all of the animal hair the car. Things got to the point were I could no longer drive this vehicle. Thus, I returned this car to the airports enterprise location. Thankfully, they did exchange the car for a another vehicle, although they did try to place me in a compact size car until I strongly complained about the size of the vehicle and the fact that a paid for a standard size car. In the end they placed me back in the same model as the original car, thankfully this one was without all of the problems of the car the Clarksville location rented me.
I rented cars here on multiple occasions. Cars available within very short notice, professional staff, a good selection of cars, and never encountered any problems with the vehicles.
Had to rent a car recently on a last minute business trip. Got a car with somewhat high miles (over 40K), but still in excellent shape. My daily rate was also very good. Problem was when I needed to change drop off locations. I understand a "drop off" charge, but theirs was exorbitant, and I feel it was strictly due to the fact that it was a late change. They charged me almost $250. When I got back home, I went online to see what the drop off charge would have been, and it was $134. I feel cheated, and although I've used Enterprise for a long time, I dont know that I will going forward.
The staff at the Nashville Airport are top notch. They are very professional and pickup and drop off were both fast and efficient.
Our to-go place for car rentals. Kind and punctual staff, central location, parking in the back and flexible when it comes to returning cars etc.
I got a flat tire while renting one of the smaller hyandi cars. Apparently those cars don't carry spare tires so I was stranded. Enterprise compensated me for that day of the rental which I thought was fair. I have used them again since and they are fairly priced and willing to work with you!
On time on track great above and beyond serviceThank youBy the Way the young lady that works out of the seattle wa parking garage truly represents everything that a good corporation wants to show clients, she went out of her way to extend us help when we were there in August