Worse phone repair customer service ever. I've spent 2 days trying to get a phone line repaired. It's working but the storms blew the lines down on Tuesday. NES was there in an hour but it is not their line. AT&T has robotic calling service that is a nightmare. No one can transfer to the right department. 4.5 hours on the phone is ridiculous. I have yet to be transferred to the proper department and there is no on line way to report a down line. ATT needs to straighten out their repair communication so customers can get service without all this hassle. It's still unreported. I am a very unhappy customer right now.