1.Back in June this year I requested an estimate on replacing 3 large picture windows on the side of my home. An appointment was made for a WW representative to measure and provide the estimate. Measurements were made, and I agreed to the estimate writing a check for $1,252.00 as initial payment.2. After waiting nearly 2 months, I was informed our new windows had arrived, and the installation was subsequently scheduled for 8/16. However, when the installer arrived that date, it seems the windows had been incorrectly measured and would not fit. This is unacceptable.3.The windows were remeasured and the order was submitted a second time.4.We waited again from 8/16 until October for the second set of windows to arrive. The 2nd installation was scheduled well in advance, and I was told the installers would arrive between 8 – 9am, Mon, Oct 2. However, the contracted installer, called that morning circa 8:30 to inform me he had been handed the job by one “Eddie” and that he had more than one stop before he could get to me offering no definitive ETA. This is unacceptable. 5.The installers finally arrived (quite late, of course) and proceeded with their work. We began inspecting their apparently completed work inside as they proceeded to finish-up outside. I was surprised and dismayed to discover that the placement of the windows had precluded our ability to reinstall our Hunter Douglas shades / blinds. I was never informed that we would not be able to re-use those blinds. This is unacceptable.6.Further, due to the lateness of the day, due in part to the crew’s late arrival, I was unable to remain at home with the installers as they finished their work. My wife had to amend her schedule to be present while they finished and to pay the remaining balance due of $1,252. She noticed that the windows were smeared and smudged – particularly on the outside significantly above ground level where we cannot reach – and she asked if they could please clean the windows since old people like us cannot access them safely. She was told that their job is to install, and that they do not clean windows. This is unacceptable. 7.Further, my wife asked if she could pay them extra to clean the windows, and the installer indicated he would then return on Sunday. In my opinion, this is absolutely unacceptable. We certainly did NOT pay to have filthy new windows installed.8.We were left with two dilemmas to resolve: One was getting our windows properly cleaned, the other relates to the installation of the blinds without which draperies cannot be rehung and the furniture in the largest room in our home cannot be put back in its proper place. My email complaint to Mr. Price of Mid TN Window World resulted in a voice mail from another gentleman indicating that someone would be sent to clean the windows. Who do you think was sent? Yes, the same disgruntled contracted installer who restated upon his return that he does installations and not window cleaning. Upon being told that a second time inside our home as all were looking out through dirty windows, I asked him to please leave. He balked, and I actually had to ask him several times to please leave immediately. I was on the verge of calling the police to have him removed when he finally left. This was one of the most harrowing and unpleasant experiences I have ever personally encountered with a service provider in my 70 years.
819 Fesslers PkwyNashville, TN 37210
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Purchased windows and installation from Window Fitters a few years ago. Was told I was getting a lifetime warranty on them bThe first year they would good about replacing ones that had a problem but since then not so good with the lifetime warranty. I have had seals go bad on a couple of them and when I called them they informed that the company that made the windows for them had gone out of business and that they did not have to honor lifetime warranty. If purchasing windows check out who you are dealing with.
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when I say that these guys are prompt, I sure do mean it. they are dressed to impress and bring the best product for show. they were out doing an estimate and gave me all the different options that I could choose from!
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Getting a good review from me doesn’t come easy. When you can install quality custom Blinds like Louver Shop Nashville did and for the price they did it - they deserve a good one. Thanks