What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
522 Amherst StNashua, NH 03063
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Nashua area, turn to Safelite AutoGlass. Those in Nashua and sur…
120 Amesbury StLawrence, MA 01840
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Lawrence area, turn to Safelite AutoGlass. Those in Lawrence and…
1000 Osgood StNorth Andover, MA 01845
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the North Andover area, turn to Safelite AutoGlass. Those in North A…
203 Londonderry TpkeHooksett, NH 03106
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Hooksett area, turn to Safelite AutoGlass. Those in Hooksett and…
39 Massachusetts AveLunenburg, MA 01462
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Lunenburg area, turn to Safelite AutoGlass. Those in Lunenburg a…
230 Andover StPeabody, MA 01960
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Peabody area, turn to Safelite AutoGlass. Those in Peabody and s…
1069 BroadwaySaugus, MA 01906
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Saugus area, turn to Safelite AutoGlass. Those in Saugus and sur…
1199 Washington StWest Newton, MA 02465
From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the West Newton area, turn to Safelite AutoGlass. Those in West Newt…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
About a year ago I had a bunch of work done on my car...everything from tires/brakes/shocks and struts ect...essentially a brand new undercarriage...I was ok paying because I love my car and they promised it would be done by the end of the day...I did not realize the end of the day was past mid night...I was there at 9AM...I found it strange that 1 person was working on my car the entire time so I asked why they didn't believe in team work...One of the staff members told me how it works...Each mechanic earns a weekly bonus based on the work they do...for instance...shocks and struts thats 1 category...oil changes...ect...The max you can achieve is called a "bogey"...because the mechanic did not want to share the bonus.... I was stuck there till mid night...The manager that stayed had not incentive to actually manage and say...this is going to be a long night...lets grab another person to help...BTW...the manager stayed till mid night too and collected overtime because the place closes at 7...So everyone wins other than the customer...less than a year later...I've had to replace a brake that was smoking...I called to see if a brake was covered they said yes but you need to bring it up...after I explained it was smoking they gave me some money back...Now I'm back at Honda getting something else that they replaced fixed and now they've said I must bring it to one of their stores to get it fixed for free...the car has the potential of getting into accident because its a control arm...My life is worth so much more than that...Customer service is what brings people back...these guys are bad...they also once swapped a part the was brought from another ntb down because it was a wrong model number( no big deal ) for the right one because the mechanic was talking to girl that he knew came in to bay and got distracted...costing me 3hrs because the transport person made it back to the other NTB...
Outstanding work on my car. Fast and quality. They took the quote from the insurance and did all the repairs like new.
I have been a 1st Priority Customer since they were back on main street as Tilden. Over 12 years. We've trusted them with 5 vehicles over the years. Several years ago I was stuck in Manchester, needed a tow. The autoclub sent someone without a flat bed, which would have ruined my car. I called 1st priority and they towed it properly. Don't be fooled by negative reviews here, 1st Priority charges market rate, but you will get honest work and professionalism. They do not need to make faulty or fake repairs, they do not "scam you" for money. They have extensive experience, repair only what needs to be repaired, and will give you a 100% honest breakdown. We've saved a lot of money with them in the long run because they tow properly, and they do honest work when a car needs repairs. It's hard to find honest mechanics and towing that isn't some large chain and all about the bottom line, but this small locally owned business is a blessing. They once saved me over $2,000 when I encountered a warranty issue with my car, yes I had to pay for the diagnostic, but they helped me understand what the problem was and how to speak with the dealership.
The very best in Nashua. These guys are honest. They will tell you what they need to do (honestly) and what the cost will be. You'll never feel taken advantage of. Their work is expert. The only drawback is that they're very busy, so it's not often you can get your car in the same day you call. They'll always look at the car if it's an emergency, but appointments are needed. I'm fine with not getting a last minute appointment since I know I'll be treated well and given an honest appraisal.
This business has the poorest customer service I have ever encountered. My insurance co. set up an appraisal of the damage here as they are on site. Left me at the counter to arrange repair. I was told they could take me the following Monday. Great so I thought. The job was to take ~4 days. I was told if there were any issues or hidden repairs I would be notified. I made arrangements with my son to use his car for the week. Thursday afternoon I called for the status and was told they found further damage. Couldn't have my car until the following week. Waited hours for the woman to return my call. She told me they had to order parts that wouldn't arrive until Friday. I explained that I did not have a car as I don't have rental on my insurance. She said she would try and get it done for Friday. She assured me she would get back to me on Friday. Never heard a word. Called my adjuster and was told the part wasn't even due till Monday. They hadn't even looked at my vehicle until Wednesday. Lies lies lies. Bottom line I had to rent a car for 4 days when I should have had my car. The owner REFUSED to help with the cost of the rental even though his business lied about the timeline. Must be great to have the power over senior citizens without any recourse. STAY AWAY!!!!!
Mike replaced the power steering pump and 3 worn belts on my Mercury Villager on December 22, 2016. He completed the work ahead of schedule, which is rare these days. Then, he pointed out which parts would probably need to be replaced in the next few months. Mike's prices are reasonable and he only fixes what needs to be done. If he finds something else, he calls and tells you before he proceeds!!! What a pleasure to do business with an honest, professional mechanic!!!!
The owners of this establishment is a upfront person who goes out of his way to help people an is up front
When I moved to Nashua, in 1999, I asked my brother-in-law to recommend a good, honest mechanic; he referred me to Chuck's and I have not had one moment's regret! The family who runs this garage (none named Chuck, oddly enough) have never given me bad advice, never charged me for services I haven't needed and even advised me on when it was time to replace a vehicle, rather than just continuing to take my money for repairs. The have always been fair and never taken advantage of my ignorance of automotive matters and the fact that I'm a woman (not mutually exclusive). I almost hate to give such a glowing review as I don't want them to become so busy I can't get an appointment!
Can you tell me why this company is not honoring the terrible work that was done on my car. After a ASE-Certified technicians does a simple transmission flush in which he did not put enough fluid in and destroyed my transmission. NTB tells me "don't worry we will take care it, which never happen!I finally had enough and can tell my transmission was getting worst. I called, "no name given" because they will remove my post at NTB, Nashua NH and he said he will file a claim with their insurance company called "Sedgwick CMS" worst insurance company and here some of the review of this insurance company. http://www.ripoffreport.com/reports/directory/sedgwick-cms This insurance company sent a guy over to my house that I had to schedule around his child sporting event, soccer game or something, really didn't care. Could do a late Saturday, no Sundays and so I changed what I was doing for him, stupid! Then he takes my car around the block for 15 minutes. Unknowingly to him the man he was talking was my son. He was trained in the Coast Guard and worked on many engines. He explained exactly what was wrong with my car and it fell on deaf ears. I told my son one of the lines that there was air in my transmission and of my son had a good laugh, as did my husband, and both said they treated me as a "WOMAN" who knew nothing!Weeks later I get the "claim denied" letter, which was not a surprise because the guy did NOTHING! I called "no name given" at NTB and he stated he will talk to the Regional Manger "no name given" about the claim because everything was documented. "no name given" never calls me back, call him again and tells me "no name given" will call me. Third time now and he stated "no name given" should have called me already, "no name given" is a real good Regional Manger, great customer service! "no name given" finally calls back and tells me "no name given" cannot do a thing, "no name given" as the Regional Manger is useless to NTB! Here is an article for "no name given" on customer satisfaction it may help him: http://managementhelp.org/customers/service.htm#anchor977292I may be stupid because here is a list of other mistakes on my car. 1. Replace tires, then when I came back for something else they told me I needed to replace my tires. Well since they put them on a few months early I said yes on your dime!2. Struts and Shock: Front ones looks rusted out soon after they were put on, they tell that normal.Oh and every time I go over a bump the rear of my car make a weird nose.3. Then when I went back for 2 rear tires they tell me I need new shocks after they just put four new shocks on month prior.4. Brought my car in for an inspection sticker, they could not figure the computer out. They told me to drive for so many miles to reset the computer. Came back still can't get a reading. They tell me I can go to any other NTB, which is not true at all.Found this out after I went to the one in Salem NH, when an employee told me that wasn't true. The ASE-Certified technicians work on it for hours and finally could get me sticker. What he did was repeatedly disconnected my battery, 4 days later I had to replace my battery because a cell was over loaded. Never went back....
They are the best tire store i have ever been to as far as service price and being friendlythey do just a fine job. I would recommend them to anyone as i know they would be taken care off with no problem.I would in ending thank you so much. Eugene Barcomb a very happy and satified coustomer for ever
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.