Paul came in the morning to repair our dryer which was no longer producing heat. He found a circuit on one of the electrical boards was burned out. He didn't have the replacement board so the local parts dept dropped one off during the day and then Paul came back later in the evening to replace the burned out part. I really appreciated his dedication and going beyond the call of duty in getting our much needed dryer back to working order.
46 Partridge RdMethuen, MA 01844
From Business: Wel-Don Appliance Service & Parts is located in Methuen, MA. Your home appliances are important to the functionality of your house. You won't have to live without…
113 S Main StHaverhill, MA 01835
From Business: Why shop here at Greg Foucault Appliances in Haverhill, MA? Simply put, it's the fantastic personal attentive service since 1987 that you simply will not get in t…
Recently we had service on our washer and dryer . The service tech called at noontime to let us know we were his next call. The service tech ( Mike ) arrived and immediately went to workcleaning the dryer , adding a needed part , re-assembling andfinal testing its operation . Next he addressed the washing machine ( rinse and drain ) problem . He detected that the drain hose had a "kink" on it which prevented the proper cycling . He re-positioned the drain hose after removing the "kink" . He then checked out the washing machine "cycling" which was now properly working. He left us with the copies of the repair costs ( how much itwould have cost per appliance ) but because we had theservice contracts - no charge . Mike was excellent , a real creditto "Sears". Before he left our home , he called the next personon his appointment list.
We had our washing machine serviced. Since we did the top dryer shakes and looks like it is falling off. We are very disappointed.
The gentleman was very nice & professional & he did a thorough job of checking out the dishwasher. However, I wasn't happy with the cost of the visit because when I called to make the appt. I was told it would cost $59 if the problem wasn't the machine & it cost $149.
The service person was friendly and knowledgeable. He comes every year to service our tractor and is great. I gave the review a 3 star because Sears customer service on the phone is horrendous! They cannot provide any pricing information. They cannot pre-order the parts necessary to perform the service (only the technician can do that after he comes out the first time), and they cannot put you in touch with a service person ahead of time to discuss the needs. Our tractor blades are a special order and every year we need to schedule two appointments: one for the technician to come out and say, "I need to special order the blades." and one for him to come back to install them. If I didn't love the Sears technicians so much, I would scrap Sears all together because their phone center is so incompetent.
The parts came quickly and the repair man was very friendly and knowledgeable. I call them regularly for all my appliances.