I like the fact that for a large bank the bank tellers still know me. Service is good and people are nice. What I do not like is the new drive through cameras it feels so invasive and cold. Nor do I like that they put the ATM in front of night deposit box.
Serving the Naples Area
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Horrible customer service, condescending manager. My poor 81 year old mother has never been treated with such disrespect. We are closing all of our accounts as soon as possible. These employees should be fired!
Absolutely the worst customer service! Waited almost one hour with my elderly mother to sign a signature card. Finally helped by a "latina" woman, who proceeded to refuse to serve us and yelled at us. I could not believe what was happening. She discriminated against us because we were English speaking Caucasians. How Wells Fargo allows such unstable,racist workers to be employed is beyond me. She should be fired! We are pulling all funds from Wells Fargo as well as writting formal complaints to her manager, director and CEO of Wells Fargo. I will also be contacting an attorney to discuss discrimination charges.