2900 14th ST N Suite 16, Naples, FL 34103
Justin from Kelly Roofing was highly recommended to me by a close friend. I have received (3) estimates from other roofers in the area but not one of them even came close to expressing the knowledge, expertise and professionalism that Justin showed me today. Knowing that a company is there with you to support you through such a difficult time is worth millions! Thank you Kelly Roofing!
The scheduled technician to review my roof damage arrived on time and proceeded to evaluate my issues quite thoroughly showing me pictures and a video and presenting me with several remedies of my problem. The prices quoted seemed reasonable and I expect the same quality job they did with my last roof failure a number of years ago.
I talked to customer service for an appointment to come out and inspect my roof they sounded very friendly and set up a time for the project manager to come over to inspect the roof, they sent a professional sounding man named Justin, he informed me of all the things he was going to do for the inspection, Justin took many pictures and a video of the damaged roof at all angles also he went up on top of the roof and measured it all so they knew what they were working with. when Justin was done he explained the whole process for us including the different types of material we could use, we felt very comfortable at this point with Kelly Roofing to go ahead with the work once we decide on the colors and type of material we would like. We have shingles on the roof now and considering metal roof since it's about the same price and to us it looks better and maybe better to repair many many years down the road if needed, we will add more as the job progresses, after what we have heard about them can't thank them enough for taking on this challenge.JB
I called and spoke with customer service to schedule my appointment to have my roof looked at. The customer service team was just so friendly and helpful. Justin came to my home to do the inspection and give me an estimate - he was there for over an hour just examining my roof and documenting everything. He then took another half an hour to discuss the estimate with me and explain everything that was going to be done. It is such a relief to know the they are even going to work with my insurance company. Kelly Roofing is making this very stressful time so easy for me, I cannot express my appreciation of all their staff. I will be recommending Kelly Roofing to all my family and friends.
I contracted with Kelly Roofing 3 times and got ripped off every time. My realtor referred me to them when we first moved to FL. In that case, I felt their prices were high but I relied on the referral since I was new to the area.
I next contacted them after Hurricane Irma. After understandable delays, I finally was given an appointment for an assessment of the damage. I was charged for the estimate and the fee was not applied towards the work. The assessor then came out at a different day/time when I was not home and I was not able to ask any questions. He emailed an estimate but I got no response to repeated emails/calls regarding my questions. Again, I felt the price was high but finally signed off on the job because it had to be done. When the crew came out, they didn't do a fraction of the work that was described in the estimate because they said it wasn't necessary. I called relentlessly to argue that I shouldn't be charged for work that was not done. They eventually agreed to cut the charges in half!
Several months later when I went to sell the house, the buyer's inspector discovered two areas were leaking from damage due to Irma that Kelly's inspector had failed to detect. I then had to call them out AGAIN. In this case, they came quickly and finished the job in a timely manner, but their price for 1 1/2 days of work was ridiculously high. When weeks went by and I had not received the bill that I needed as proof to the buyer that the work had been completed, I called them. I left a number of urgent messages and received absolutely no response. Finally, my selling agent was able to get through to them, but it still took weeks to receive the paperwork that they had LOST! I experienced extreme stress because the sale of my home was in jeopardy due to their incompetence! They made no allowances for their poor customer service and ultimately charged me the full amount.
Save yourself a lot of aggravation and money by calling a different company!!
From the initial inquiry to job completion I found every point of interaction with Kelly Roofing to be exceptional. Follow Up was instantaneous with a good use of technology for reminders, payment ease, and scheduling. Every employee / representative with which I had contact had a positive attitude to make things happen. Pricing was more than equitable.
Clearly Kelly sees themselves as a Customer Service business that coincidentally is in expert in roofing matters.
My roof sustained some damage during the hurricane. Kelly Roofing was able to fit me in quickly to have someone evaluate the roof. They gave me recommendations and walked me through the process. I have hired them to begin the process of replacing the roof. They have done a great job thus far.
After the storm I have nothing positive to say about Kelly roofing. I understand the the deluge of calls your company must have received after Irma but the lack of communication between your company and it’s customers was extremely lacking. After filling out the request for an inspection and wanting money upfront it took weeks for anyone to contact me, not even a simple acknowledgement that my request was received. I put in a request for tarping which I was told on two separate dates that work was starting and nothing was done. Project manager gives me an estimate that was generic and did not even include the correct clay tile replacement. Then I looked at the finer print and that tile was a 6 thousand dollar option. Because I’m in a HOA at Village Walk, and your workers know this, I am only permitted to use accepted tiles. Just before the storm I gave your company 6 thousand to do repair work and I was satisfied with the work and clean up. Prior to that I hired your company to clean and spray a mold repellent on the roof. Your reputation in my community is very poor and at first I was promoting your work and telling people what a great job you did on my roof. Well I was wrong and they were right.
We had an appointment with Kelly Roofing today and I am happy to say that not only was the rep. from Kelly Roofing on time he was very knowledgeable about the process. We have had other roofers come out to get a quote and they never even went on the roof--- not the case with Kelly Roofing. The Rep. named Greg got up on the roof and when he came down he went over his assessment and gave us a copy by email. It was so reasonable we signed on the spot. The Rep. Greg was very professional and knowledgeable and I would recommend Kelly Roofing again and again.
Kelly roofing is the worst about service after the sale. We contacted Kelly roofing 3- 4 weeks prior to Hurricane IRMA to repair a leak to the new roof that Kelly installed. A supervisor came out to our home and said they would send a crew. They never showed up. We continued to call prior to the Hurricane and spoke to Michelle, our concern was that we had a leak and that the hurricane would make it worse. Michele promised the week before IRMA that someone would call us back and be out to fix it. It never orrucred, now we have more damage. Kelly refuses to answer the phone or respond to emails. They are simply taking the highest paying jobs and abandoning the customers they had prior to IRMA. Be careful they are great at sales and promises, but terrible at post sale customer service.
I haved lived in Naples for over 21 years and seen Kelly Roofing trucks in my neighborhood doing roof repairs. My neighbor had them fix his roof and gave me good input on their work. I normally get three quotes on any work I have done but I have to admit their project manager that came out to scope out the repair problem was so professional and comprehensive that I decided to go with them immediately. I could tell by the way he explained not only what he felt was wrong but how his team would approach the repair and make sure it was fixed properly. I am looking forward to working with the team at Kelly Roofing.
I have contacted Kelly Roofing who will be doing a repair on my roof next month. So far, they have been professional (quick to come out for a written estimate, complete with pictures), phone call from owner just to make sure I had been treated well, etc. Very communicative and polite. I will write another review when my repair is complete. Since this is the rainy season, I will know right away if it's done right!