What to Know About: General Contractors »
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
27599 Riverview Center Blvd Ste 205Bonita Springs, FL 34134
From Business: Founded In 1993, GATES Butz Institutional Construction LLC is a fully integrated construction, development and real estate company. The company maintains a divers…
3742 Arnold AveNaples, FL 34104
From Business: Nourse Building Company is a family owned company that has been designing and implementing our customer's dreams in the Naples, FL area since 1978. We specialize …
2800 W Airport BlvdSanford, FL 32771
From Business: Southern Storage Systems, Inc. has been serving contractors as well as businesses large and small throughout Florida since 1987. Southern Storage is a distributor…
4273 Arnold AveNaples, FL 34104
From Business: National Roofing of Collier Inc. is located in Naples, FL, and we have been at the forefront of the roofing industry for over 30 years. We specialize in re-roofin…
2320 Bruner LnFort Myers, FL 33912
From Business: Advance Roofing & Sheet Metal has been doing new construction and re-roofing of commercial & residential projects in Fort Myers, Naples, Cape Coral, Bonita Spring…
28480 Old 41 Rd Ste 3Bonita Springs, FL 34135
From Business: Professional Contractors Group is owner operated with more than 20 years experience. Manuel Monteiro, owner, is known for being very hands on with all his project…
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
Find out the questions to ask a roofing contractor and what's involved in repairing and replacing your home's roof.
Since solar installations are powered by the sun, they are typically installed on the roof of a home. Below are some facts to cons…
The scheduled technician to review my roof damage arrived on time and proceeded to evaluate my issues quite thoroughly showing me pictures and a video and presenting me with several remedies of my problem. The prices quoted seemed reasonable and I expect the same quality job they did with my last roof failure a number of years ago.
I talked to customer service for an appointment to come out and inspect my roof they sounded very friendly and set up a time for the project manager to come over to inspect the roof, they sent a professional sounding man named Justin, he informed me of all the things he was going to do for the inspection, Justin took many pictures and a video of the damaged roof at all angles also he went up on top of the roof and measured it all so they knew what they were working with. when Justin was done he explained the whole process for us including the different types of material we could use, we felt very comfortable at this point with Kelly Roofing to go ahead with the work once we decide on the colors and type of material we would like. We have shingles on the roof now and considering metal roof since it's about the same price and to us it looks better and maybe better to repair many many years down the road if needed, we will add more as the job progresses, after what we have heard about them can't thank them enough for taking on this challenge.JB
I called and spoke with customer service to schedule my appointment to have my roof looked at. The customer service team was just so friendly and helpful. Justin came to my home to do the inspection and give me an estimate - he was there for over an hour just examining my roof and documenting everything. He then took another half an hour to discuss the estimate with me and explain everything that was going to be done. It is such a relief to know the they are even going to work with my insurance company. Kelly Roofing is making this very stressful time so easy for me, I cannot express my appreciation of all their staff. I will be recommending Kelly Roofing to all my family and friends.
Refused to come back to my home to correct improper installation of my gutter downspout unless I paid them an additional fee. It was impossible to talk to anyone personally, just kept getting voicemail. No customer service.
I contracted with Kelly Roofing 3 times and got ripped off every time. My realtor referred me to them when we first moved to FL. In that case, I felt their prices were high but I relied on the referral since I was new to the area. I next contacted them after Hurricane Irma. After understandable delays, I finally was given an appointment for an assessment of the damage. I was charged for the estimate and the fee was not applied towards the work. The assessor then came out at a different day/time when I was not home and I was not able to ask any questions. He emailed an estimate but I got no response to repeated emails/calls regarding my questions. Again, I felt the price was high but finally signed off on the job because it had to be done. When the crew came out, they didn't do a fraction of the work that was described in the estimate because they said it wasn't necessary. I called relentlessly to argue that I shouldn't be charged for work that was not done. They eventually agreed to cut the charges in half!Several months later when I went to sell the house, the buyer's inspector discovered two areas were leaking from damage due to Irma that Kelly's inspector had failed to detect. I then had to call them out AGAIN. In this case, they came quickly and finished the job in a timely manner, but their price for 1 1/2 days of work was ridiculously high. When weeks went by and I had not received the bill that I needed as proof to the buyer that the work had been completed, I called them. I left a number of urgent messages and received absolutely no response. Finally, my selling agent was able to get through to them, but it still took weeks to receive the paperwork that they had LOST! I experienced extreme stress because the sale of my home was in jeopardy due to their incompetence! They made no allowances for their poor customer service and ultimately charged me the full amount.Save yourself a lot of aggravation and money by calling a different company!!
From the initial inquiry to job completion I found every point of interaction with Kelly Roofing to be exceptional. Follow Up was instantaneous with a good use of technology for reminders, payment ease, and scheduling. Every employee / representative with which I had contact had a positive attitude to make things happen. Pricing was more than equitable.Clearly Kelly sees themselves as a Customer Service business that coincidentally is in expert in roofing matters.
Best company for business, they been around for so many years. A company like Kelly stand for their work any where. thank you.
Have dealt with Kelly Roofing several times over the past 15 years. Have always been professional and prompt in their work. With their guarantee, I keep going back to them any time I have a roofing problem. Their office staff is pretty competent as well.
My roof sustained some damage during the hurricane. Kelly Roofing was able to fit me in quickly to have someone evaluate the roof. They gave me recommendations and walked me through the process. I have hired them to begin the process of replacing the roof. They have done a great job thus far.
After the storm I have nothing positive to say about Kelly roofing. I understand the the deluge of calls your company must have received after Irma but the lack of communication between your company and it’s customers was extremely lacking. After filling out the request for an inspection and wanting money upfront it took weeks for anyone to contact me, not even a simple acknowledgement that my request was received. I put in a request for tarping which I was told on two separate dates that work was starting and nothing was done. Project manager gives me an estimate that was generic and did not even include the correct clay tile replacement. Then I looked at the finer print and that tile was a 6 thousand dollar option. Because I’m in a HOA at Village Walk, and your workers know this, I am only permitted to use accepted tiles. Just before the storm I gave your company 6 thousand to do repair work and I was satisfied with the work and clean up. Prior to that I hired your company to clean and spray a mold repellent on the roof. Your reputation in my community is very poor and at first I was promoting your work and telling people what a great job you did on my roof. Well I was wrong and they were right. Damian M.
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.