The worse experience ever. So I went to buy a gift for Christmas and the customer service was awful, not professional at all. They are all about selling perfumes not about the customer satisfaction and experience. So I made the purchase and when I went to pay with my Credit Card and she said oh the payment didn't went thru and I said yes it did. She kept going back and forth with me, I even call the bank and they said that the transaction was processing. Long story short I made another payment with a different card. I spoke to the manager she gave me her card with her cell number and her name. 3 days when by and I went to check my account and yes I was charge 2 times. I call the manger right away and went straight to the voicemail. I call the store, no manager is around. I called them again nothing. An hour later a super unprofessional Manager call and she was basically screaming on the phone "You need to bring all the proof for us to be able to give you the money back" that was the way she answer the phone. Don't waist your money or your time there.
So disappointed in this Ulta!! Whose bizarre decision was it not to carry hair dye??? When I questioned an associate where the hair dye was, she informed me that they don't carry it because it would burn my hair. But, I was welcome to make an appointment for color and cut in their salon. Is she crazy?? It took me forever to find someone who can cut my curly hair properly. No way am I changing my hair dresser that I've been going to for years. And all the other Ultas I go to carry hair coloring. Do their suppliers know ultra representatives are telling customers their products burn hair? I'd be curious to know that?? If the object of this was to try and force me to use their salon, the only thing it forced me to do was to shop somewhere else!!!