I have been a customer of Turbo Tubs for several years. Jay, the owner, has always gone above and beyond to help with my hot tub needs. He is extremely knowledgeable as to how to solve any problem I may be having and is always willing to answer any questions. He is also great about making suggestions to get the best use of my hot tub. The hot tubs they carry are phenomenal and the customer service is excellent. I love being a Turbo Tubs customer and will continue to so long as I continue to have a hot tub.
Terrible service! Service team scheduled to come anywhere from 1-5. Very rude when I called at 4:45 to ask if they were still coming. Finally called me at 6:15 to reschedule for the next day, then never showed up and never called to apologize or reschedule. Apparently they have enough business and don't need any more.
Don't bother with this place. May be a good place to buy a hot tub, but getting them to service it is next to impossible. Jay does not return phone calls and once you do get them to schedule an appointment they require a credit card to hold it. I would give them zero stars but that is not an option