Steve Piper & Sons
31w320 Ramm Dr, Naperville, IL 60564
|Mon - Fri:|
|Sat - Sun||Closed|
Following a storm, we called Steve Piper & Sons to take down a branch on a river birch tree that had sustained damage. They made us prepay $225 before they would come out because we would be out of town when the work would be done. After returning home and inspecting the work, we discovered that only the part of the branch that was hanging down was removed (which we could have done oirselves). They left the rest of the weakened branch. I called to complain that the job was not completed and Dan promised to come back out and check it out the following Friday. That never happened, so I was forced to call the office back. The receptionist was extremely rude and was arguing with me that the job was done correctly. I pointed out that they couldn't have spent more than 5 minutes on the job and had the nerve to charge $225. After these calls and leaving two messages with Steve Piper, the job was never completed. BEYOND HORRIBLE customer service and RIP-OFF ARTISTS these people are. Save yourself money and aggravation by avoiding these thieves at Steve Piper!!!!
They KILLED my river birch tree. The tree is 60 ft tall, and 16 years old, and dead in my front yard. They killed my river birch tree and will not take responsibility for it. I was told by Dan who quoted my service that they should do something for me. However, since then the company hasn't gotten back to me, nor have they responded to any of the messages I have left. But yes, they killed my tree and are trying to now ignore this fact. They are negligent, unresponsive, lack oversight and haven't shown a willingness to take concerns seriously.