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Petland Naperville

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(630) 357-3801

720 S Route 59 Ste 112Naperville, IL 60540

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Pet Stores, Pet Services

(24 Reviews)
OPEN NOW
Today: 11:00 am - 9:00 pm
General Info
Petland Naperville is the leader in puppy sales. We have been in the same location since 1993 and have over 80 puppies in 3 different kennels giving us the largest selection of puppies in the Chicagoland area! Our pet counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. We have the best animal husbandry program in the business along with the best warranties.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: (630) 405-0126

Brands
Nutro
Payment method
master card, discover, amex, visa, company card
Location
New York Square
Categories
Pet Stores, Pet Services

Reviews

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fernando.mcgee

01/17/2012

Overall
Very nice staff. Always smilin...

Very nice staff. Always smiling. Clean dogs and they smell nice. Good job Petland!

Overall
My roommates and I went to thi...

My roommates and I went to this store on our day off of school. We had a great time looking around at the animals. When we were told that we could actually take puppies out to play with them, we were excited and surprised. A lot of places I've been to make it hard to play with the dogs, but Janelle was so nice and patient and brought out 5 dogs for us to play with in a span of 2 hours. The customer service was extremely friendly.

reynoldviray

01/11/2012

Provided by Citysearch - 
Overall
Very helpful!

Sabrina helped me out when I came to this store and she was amazing! She went above and beyond her job just to help us.

donna6144

01/03/2012

Provided by Citysearch - 
Overall
Breeder had horrendous violations

I went into the store on 9/20/11 and asked for breeder info on a dog. There is a law that states that the breeder info should be on or near the cage along with health history but there was no info at all. I had to really pursue it to get the into. When I went home to check out the ""USDA breeder"" I was shocked and appalled at what I read. The breeder was Linda Bean, Bean Hill's Z-P-D Kennel, 4640 N W 751 Road, Appleton City, MO 64724. Customer ID 38566. Certificate: 43-A-4997. She was written up for stacking dead animals, animals parts and animal waste in the food storage and preparation area's and in the food freezer and food refrigerators! She sells Boxers, and other big dogs. Lots of different breeds. This is a Puppy MIll! USDA breeders ARE Puppy mills. She was also written up for ""many enclosures were muddy and the dogs were soiled and wet."" This is animals abuse! Not genetic testing is done. No Vet care. When you buy a puppy from them you are supporting animal cruelty. I researched further and found that they also received puppies from Kathy Bauck, a former USDA breeder who has been convicted of animal torture. Anyone who wants to contact me, I can send you the proof! DISGUSTING!

jonaraiza

11/21/2011

Overall
The customer service is great ...

The customer service is great and the puppies are in excellent condition! We'll definitely be back. Thanks

anything940

11/15/2011

Overall
The boxer that the attendant b...

The boxer that the attendant brought out was adorable. I had such a good time meeting and playing with it. One of the greatest puppy experiences I've ever had! Thank you.

debra_a1991

10/25/2011

Overall
I really love this place. I c...

I really love this place. I can't get my dog out of there when we come though. I get everything for him here. I just got a new collar last time i was here, and it looks so cute on him.

tonyaj11

10/24/2011

Overall
Great Staff! I love how you ge...

Great Staff! I love how you get to interact with all the animals. I worked with Katelyn and she is AMAZING.

sheylas

10/21/2011

Overall
Such a great pet store. I get...

Such a great pet store. I get every thing for my husky here. They have such a variety of toys and treats that my dog absolutely loves. All of the workers here are always friendly too. My dog and I love coming here.

missyyy

10/18/2011

Overall
We looked for a family puppy f...

We looked for a family puppy for months before we finally decided on a breed and where to go for one. We must have come into Petland a few times before actually purchasing our mini schnauzer. Even when they knew we weren't there to buy, the staff here was extra nice and helpful, and in the end, that helped make our decision on where to buy. It's been a few months and we can happily say Bear is one of the family. Thank you so much for all your help.

bryherring

10/13/2011

Overall
I purchased a mixed breed pupp...

I purchased a mixed breed puppy for my mother-in-law from you guys. She was going through cancer treatments and needed a companion. This puppy made her last days more enjoyable.

colette76

09/28/2011

Overall
We bought 2 kittens and a pupp...

We bought 2 kittens and a puppy here. Our experience in the store was ok. After spending a small fortune, we took our animals home to find that the puppy had kennel cough - which turned into pneumonia, one kitten was sick. Vet visits every day (which at least they paid for)... After a couple of days the second kitten became extremely ill and died. Turned out it had feline distemper. Both kittens were malnourished when we got them - all the animals were sick. It feels like we have been living at the vet. When I called Petland after the kitten died - an EXTREMELY distressing event, all I got was an insincere apology and advice to contact their claims department. I would never recommend this place - we have been so disappointed.

queen2ofhearts2

09/26/2011

Overall
Cuddles is a very sweet Pomera...

Cuddles is a very sweet Pomeranian. He loves snuggling with the family. He loves each one of us. When your down he makes you feel special and loved. He dries our tears with lots of licks. I am very happy to have him as a member of our family. Petland has made it possible. Thanks so much.

kale2watson

09/22/2011

Overall
On Tuesday we purchased a beau...

On Tuesday we purchased a beautiful Chocolate Lab. We named her "Cookie". The Manager was extremely knowledgeable and really helped guide us on our purchase. We know Cookie will be well loved. Thank you so much for all your help. We were very hesitant at first but know she will be a faithful companion.

kale2watson

09/22/2011

Provided by Citysearch - 
Overall
Chocolate Lab

On Tuesday we purchased a beautiful Chocolate Lab. We named her ""Cookie"". The Manager was extremely knowledgeable and really helped guide us on our purchase. We know Cookie will be well loved. Thank you so much for all your help. We were very hesitant at first but know she will be a faithful companion.

teexavier

09/19/2011

Overall
I purchased a Yorkie puppy for...

I purchased a Yorkie puppy for my daughters from Petland. The employees assisted me with making the occasion extra special. They separated the puppy into its own little kennel and and wrote on the glass a special message to surprise my daughters when they arrived. My daughters were buying a hamster - That was the ploy to get them to the pet store. After walking around the store for several minutes, they finally saw the beautifully decorated and prepared kennel which indicated that the puppy was exclusively for them, They leaped with joy and even cried full of excitement! The entire store 9 employees and customers shared the special moment with us. I thank the great staff at Petland for making my puppy purchase enjoyable, special and above all, memorable! I will always come back to this store because of how I was treated. Thanks guys!

Overall
Rosalina is a spunky almost fi...

Rosalina is a spunky almost five month old Boston Terrier. We have laughed more than we have ever laughed with our lovable Rosie. She is so trust worthy for a puppy. We don’t even put a leash on her she just runs around the yard and follows you every where! We have had some rough times the past few times with the passing of my Dad and the passing of my Grandma and I have never seen my Mom laugh more in a while. We are truly blessed by God to have this bundle of fur in our lives. Thank you Petland for taking care of her for us until we were able to adopt her!

villmar02

09/14/2011

Overall
This store is amazing! This h...

This store is amazing! This has to be the nicest pet store with actual pets that I have ever seen. They have the most adorable puppies, parrots, bunnies, and really neat fish.

jaques_ha20

09/13/2011

Overall
My daughter and I had a great ...

My daughter and I had a great time at Petland. My daughter who has special needs wanted a puppy for a very long time. The employees were fantastic with my young daughter and gave me the information I needed for our new puppy. We are delighted to know that our new puppy (Zoey) came from such a wonderful place. I would highly recommend this store to all my friends and family.