1844 W Ferry Rd, Naperville, IL 60563
Phone: (630) 428-4246
Primary Phone: (630) 800-8920
Phone: (630) 800-8920
Phone: (630) 983-8888
Phone: (630) 305-8384
Fax: (630) 983-6755
TollFree: (888) 288-8110
Toll Free: (800) 942-9727
Nicor Energy Ventures
Nicor Gas Co
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The worst monopoly company that has ever existed . Don't bother with calling the ICC or CUB . Cause thier all in bed together . Wish someone would pay me to be a big slacker EXTREMELY DISSATISFIED EXTREMELY DISAPPOINTED,.... THE WORST COMPANY ON THE PLANET . NEEDS NEGATIVE STARS to RATE !!!!!!
I wish I could give negative stars. Nicor is an evil corporation.
First they took us off the budget plan WITHOUT notification. After we got a few months behind, THEN they shut off the gas WITHOUT notification! The regular bills keep coming, but they never make any mention of an impending shutoff. They admit they only send one notice... guess what I didn't find in the mail? Anyway, we pulled some strings, called and paid the bill in full, on the spot. Do you know what they told us after they had our money?
They MIGHT be able to get the gas back on in a week. But we had to set up the appointment now, if we waited or tried to get one earlier, it could mean we had to wait even longer. A WEEK!!!!
That's A WEEK without hot water for showers, or laundry, or dishes!
A WEEK without heat!
A WEEK without using the stove!.
A WEEK without a clothes dryer!
Look at the other reviews online, they all tell this SAME STORY... taken off budget plan, no notice, they happily take your money and tell you to sit and wait for them to get around to turning it back on. Those negative reviews go back YEARS! This is their policy. They don't care if you have kids, they don't care if you are elderly, they don't care if the economy is hurting you. THEY. DON'T. CARE.
A WEEK without gas is punishment designed to teach people a lesson. Don't be fooled into thinking it's anything else. They just flip the switch and it could be back on.
They say they can't get it on any sooner than a week. How long do you think it would take to get a new service hooked up?
Use another company if you can.
09/07/2011Provided by Citysearch -
Nicor came to work at my house today and I had to leave for a doctor's appt. They told me to call the number on the blue tag to have someone come and reconnect my gas and they would be here within one hour. I waited for 2 hours and 15 minutes and called them to ask what was going on. The emergency operator stated that someone had come to my house and called me three times, but no one answered. I told her that is a lie. I told her no one had called me, and no one had come to my house ... I am sitting here waiting in total silence for them. She said he knocked on the window. I said no one knocked on my window and he needs to come to my front door like a normal person. I said my dogs are inside with me because I have been waiting for him. She said she would put the request in again. About half an hour later I heard a light tapping on one of my windows and I told him I have been waiting for almost 3 hours ... he needs to knock or call like a normal person instead of sneaking around the alley tapping on my window. He said he would not go in my front gate because he is afraid of the dogs. I said my dogs are inside the house with me! I told him THREE TIMES that my dogs are in my house, shut in my bedroom, and he still refused to come in my house to reconnect my gas. He either has a serious attitude problem or he is stupid. Either way, he should not be doing this kind of work. He can't work in a house with dogs, even when they are locked up away from him? Really??? He refused to come in and said he was leaving. I called the emergency operator and told her to send someone else and she said there is no one else, and he feels it is unsafe to come into my house, so I have to call customer service in the morning. So I am without gas service because of this idiot's incompetence. He couldn't pick up a phone and call to say he's outside. He can't come into a house where there are dogs who are safely locked away. I can't believe they would employ someone who is such an idiot. I am without gas service now because they do!