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BBB Rating
A+
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Brands
Audi, BMW, Ford, Acura, Kia Motors
Payment method
insurance, financing available
Location
Grant Square
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Reviews

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gar482
Edited: 02/07/2017
Overall
Michael Terzo was very helpful...

Michael Terzo was very helpful in assisting me with my car purchase. In addition to great customer focus and attention to details.

claimed iconBusiness Response10/12/2012

Thank you for this great review. Michael will be ecstatic that you appreciated his help during your car purchase. We always love to hear from our valued customers! Your 5 star rating of our dealership is appreciated also. At Gerald Kia of Naperville, we believe the little things matter. That's why we strive to make sure our customers have a positive experience from start to finish. We're happy you understood this after working with us and hope to help you again soon. Happy driving! Be sure to find us on Facebook and Twitter for maintenance deals and other exciting Gerald promotions. Thanks again. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
alo493
Edited: 02/07/2017
Overall
Salesman was very funny and in...

Salesman was very funny and informative. We had a lot of questions on different cars and Jose answered all the questions. Thank you!

claimed iconBusiness Response09/18/2012

Rob, Thank you for giving us feedback. Jose will be happy that you liked his funny and informative approach to the car buying process! Our staff strives to be able to answer any question our valued customers have. It is awesome to hear that Jose was able to answer all your questions about multiple cars. Thank you for choosing Gerald Kia of Naperville, we truly appreciate your business. We look forward to helping you again soon. Also, please follow us on Twitter and Facebook to stay current with all our specials. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
halidaycrawford
Edited: 02/07/2017
Overall
We had great service with Ed. ...

We had great service with Ed. He has always patiently followed up with me and spent much time helping my decision and focusing on my needs.

claimed iconBusiness Response10/03/2012

Thank you for taking the time to write us a review. Our staff loves nothing more than positive feedback from our amazing customers! Ed will be grateful for your kind words and review of his customer service skills. On behalf of the entire Gerald Kia of Naperville staff, thank you for letting us know how we're doing. It is our pleasure to serve you and we look forward to working with you again. Please find us on Twitter and Facebook for exclusive online offers including maintenance specials. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
TK
Terry K.

06/17/2015

Overall

We were deceived by this dealership in the purchase of a new vehicle.they can not be trusted.

caragolden58

11/08/2012

Overall
Carlos was very funny and a ve...

Carlos was very funny and a very good salesman . It was great working with him.

claimed iconBusiness Response11/08/2012

Cara, We appreciate your feedback. It's awesome Carlos was funny and a great salesman. He will love to hear you enjoyed working with him. At Gerald Kia of Naperville, we strive to keep the car buying process fun and easy. It's great you had a fun experience with Carlos. If you need anything from our service or sales department please contact us at anytime. Thanks again. Be sure to find us on Twitter and Facebook for exclusive online specials. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
hus789

11/07/2012

Overall
At first I was apprehensive bu...

At first I was apprehensive but everything worked out very well. Carlos was very helpful, outgoing and extremely friendly.

claimed iconBusiness Response11/08/2012

Thank you for visiting our dealership. At Gerald Kia, we understand the car buying process can be intimidating. That's why we strive to keep the process as easy as possible for our valued customers. We're ecstatic Carlos was helpful, outgoing and extremely friendly during your buying process. If you have any questions or concerns regarding your new purchase feel free to reach out to us. We're always here to help! Check us out on Twitter and Facebook to take advantage of everything our dealership has to off. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
illinois103

10/24/2012

Overall
Fantastic work by Michael. Had...

Fantastic work by Michael. Had he not been on this deal from the beginning, we would not have returned. He is the reason we made the deal here.

claimed iconBusiness Response10/25/2012

Thank you for recognizing Michael. It's awesome you choose to purchase with us because of his customer service efforts. He will love to hear your positive feedback. We strive to provide each customer with an excellent experience from start to finish. It's great Michael helped you have one while visiting us. Please stop in and see us again soon! Also, be sure to follow us on Twitter and Facebook for specials and fun promotions. Happy driving! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
marymassive

10/18/2012

Overall
Michael has been awesome to wo...

Michael has been awesome to work with! Did a great job, knowledgeable.

claimed iconBusiness Response10/18/2012

Mary, Our staff appreciates your 5 star rating! It s great you enjoyed working with Michael, he is a wonderful addition to the Gerald Kia team. We strive to be knowledgeable for our customers so they can make the best decision. We love that Michael was that for you. If you need anything from our sales or service department please contact us at anytime. We re here to help! Be sure to find us on Twitter and Facebook to take advantage of all our special offers. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
clairewells91

10/18/2012

Overall
Our sales Rep, Michael< was gr...

Our sales Rep, Michael< was great to work with and was very knowledgeable about the Kia we looked at.

claimed iconBusiness Response10/18/2012

Claire, Thank you for choosing Gerald Kia! Michael will be grateful for your positive review of his customer service skills. We appreciate your business and the time you took to write this review. Please stop in and see us soon, we look forward to working with you again! Check us out on Facebook and Twitter, we offer exclusive online offers for our &quot;likers&quot; and followers. Thanks again! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
garyy923

10/12/2012

Overall
Ed was very helpful and knowle...

Ed was very helpful and knowledgeable on the cars your vendor sells. Personable and great dealership.

claimed iconBusiness Response10/12/2012

Your opinions matter! It's great that Ed was both helpful and knowledgeable. He is a perfect example of what our staff strives to be. At Gerald Kia of Naperville, our goal is to create a comfortable environment for our customers. Thank you for recognizing our dealership as personable. If you need anything from our service or sales department please know we're here to help. Thanks again for leaving this review, we hope to work with you again soon. Check us out on Facebook and Twitter to keep up with everything Gerald Kia, including maintenance specials and other exciting offers. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
mymaster57

10/09/2012

Overall
Great to work with, very helpf...

Great to work with, very helpful. I was not expecting to buy a car today. Great work, Ed :)

claimed iconBusiness Response10/09/2012

Gary, Thank you for recognizing Ed! He will love to hear your positive feedback, it's awesome that you would rate your experience 5 stars. At Gerald Kia of Naperville, our staff strives to provide you with great customer service from start to finish. We're thankful Ed demonstrated the qualities our staff prides themselves on. Thank you for choosing Gerald Kia, we hope to help you with all your future automotive needs. We truly appreciate your business. Find us on Twitter and Facebook to take advantage of all our dealership has to offer including maintenance deals and special promotions. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
nike012328

09/28/2012

Overall
John was great- we came back b...

John was great- we came back because of him. The best car salesman ever! He was extremely helpful!

claimed iconBusiness Response10/01/2012

We appreciate your positive feedback. John will love to hear you would call him &quot;the best car salesman ever!&quot; He is truly an asset to the Gerald Kia team and we love to hear you would agree. There is no bigger compliment than a returning customer, thank you for your loyalty. If you have any questions or concerns regarding your vehicle please do not hesitate to contact John or anything of the Gerald staff. We look forward to helping you again. Find us on Twitter and Facebook to take advantage of exclusive online offers only available to our followers and &quot;likers.&quot; - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.
jone72

09/20/2012

Overall
Hassle free experience, expect...

Hassle free experience, expectations were met. Second time customers, satisfied and more than likely will return for additional car shopping.

claimed iconBusiness Response09/20/2012

Thank you for coming back a second time! There is no better compliment than being able to work with you again. We re thankful you had a hassle free experience and your expectations were met. It will be our pleasure to help you a third time around! Please know our staff is here for you to help if you have any questions or concerns about your vehicles. Thanks again for your business, we hope to work with you again soon. Be sure to follow us on Twitter and Facebook to stay current with all our special maintenance offers as well. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com

This listing has been claimed by a business representative.

Details

Phone: (630) 445-2542

Address: 1661 Aurora Ave, Naperville, IL 60540

Website: http://www.geraldkianaperville.com

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