Becker Service Center
1421 Plainfield Naperville Rd, Naperville, IL 60564
|07:00 AM|06:00 PM|07:00 AM|06:00 PM|07:00 AM|06:00 PM|07:00 AM|06:00 PM|07:00 AM|06:00 PM|08:00 AM|12:00 PM
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11/05/2011Provided by Citysearch -
I hired them install a new clutch kit for my vehicle on October 31st, 2011 and the work is not completed properly now causing damage to the parts therefore having me to pay to have the job completed again correctly with additional parts and labor.\nI dropped the vehicle off to Jim. He said he would call me upon completion. I explained to him that it is vital to have the flywheel re-machined for proper execution once completed. Jim said he would be the judge of that once they inspected it and may only need to be grinded. I cautioned him that grinding the flywheel is not recommended. \nNovember 1, 2011: Jim called me mid afternoon saying the Jeep is completed and ready for pick up. He mentioned to me at that time they ran into 3 minor problems.1.A header bolt was cross threaded therefore they had to re-tap to correct2.The speedometer is not working3.The engine will not shut off all the time when the ignition key is turned off.I explained to him the speedometer and ignition was working correctly and that his mechanics may have made a mistake during the reinstallation. He became abrasive and said he would have his mechanics double check everything and call me back. Within 30 minutes, I received a call from Jim stating that the vehicle is all fine and ready for pick up. I asked if the 3 items were corrected and he said yes. I asked what was causing the speedometer not to work and the engine not to shut off, his response was, The speedometer cable was not installed all the way in.The engine would not shut because the vehicle was suspending in the air on the lift with the tires hanging in the flex state.I said I had never heard of such a thing as the engine not shutting off when on a lift. Upon pick up, I asked about the flywheel
03/05/2012Provided by Citysearch -
I trust these guys because I'm never thrown a surprise. They tell me what is wrong with the car, let me know how they are going to fix it, and give me a price quote. Becker Service Center is the only place I bring my car, and has proven to me that they are one of the more reliable shops in Naperville. No issues here.
09/28/2011Provided by Citysearch -
I moved to Naperville in 1979 and had no idea where to take my Volkswagen that had been giving me a lot of trouble. The very first time I took it to Becker Service Center Jim told me that I would just have to keep coming back again and again , and the car was not really worth fixing. Right there, that had me. He was so completely honest and upfront with the fact that my car would end up costing me more in the long run, but it also would have made him more money to not say anything and just keep fixing my car. I have been going to Becker Service Center for over 30 years and still trust their great quality, honest work. - Donny J.
12/21/2011Provided by Citysearch -
I couldn't disagree more with the previous post. Working with Becker Service Center has been nothing but a positive experience for me over the past few years. Their pricing is MORE than fair and the staff is extremely competent. Their facilities are very clean. I feel totally comfortable bring my 4 year old daughter in and not having to worry about the filth! They go above and beyond for their costumers. My Jetta is the only car I own, so when I have it in the shop they always pick me up at home or work if need be. They make it soo easy to work with them. I've NEVER had an issue with Becker Service Center's professionalism, quality of work or costumer service. I highly recommend them. -Jennifer
08/17/2011Provided by Citysearch -
For being a loyal customer for over 4 years i have had nothing but great experiences with Becker Service Center. I recently had my thermostat fixed and it was done right and in a very timely manner. what i like most about Becker's is that they are always very honest. we have older vehicles so they tell us exactly what needs to be fixed and nothing more. Great Job!.\nBryan
04/05/2011Provided by Citysearch -
I've been a client of Becker Service Center for about 7 years now and I couldn't imagine going anywhere else. The guys are extremely nice right when you walk in for any type of service. They do OUTSTANDING WORK with every car I bring them plus it never hurts when they have AFFORDABLE PRICES for all your auto service needs! I truly don't even know what they could possibly be better at. I highly recommend you give them a call! - Irv S.