I've had great service and like they use nontoxic chemicals. Also had blankets and rugs done,affordable. The owners are friendly and do quick alterations
The new management is wonderful. They are really helpful and the prices are damn cheap and they are open 24/7
Do not go to this place. Their hours are listed on the door but when I went to pick up my item, they had closed an hour early. I was also quoted one price when I dropped off which ended up $10 higher when I picked up. I'm very unhappy with the service I received.
Just tried calling this business as they are listed as a pickup and delivery service on a Google search. I first tried going to the associated website listed by Yelp but that goes to a business in New Mexico.So I called to find out if they did that service, and the person that answered said "yea" (I think,broken English) and I had to ask several times if it was the Cleanery I had reached. After finally confirming this, he would not answer the simple question about whether or not they do pickup like the ad says. He kept asking if I had kids, where I lived in Naperville etc, and refused to just ANSWER the question. Very difficult to understand him and he clearly doesn't act as if they want your business. Get someone that speaks English and knows how to answer a phone and be soliciting of our business.Immediately crossed off any future business.
The management is fraud and dishonest. They dont handle your clothes with care and dont take any responsibility of the damage done either. I gave them a 300 dollar dress and instead of dry cleaning, they washed it, even though tehy charged me 15 dollars for it. All the colour faded from crimson to raspberry. All the colour from embroidery faded and left big dark spots all over the dress. When I asked the guy there to talk to the manager, he asked me to fill in a complaint form and said manager will get back but I did not hear anything from him for a month even after visiting 4 times and calling every week. And finally when I talked to him he said your dress was of cheap material. I told him the dress was dry cleaned twice before and I never had an issue, But he wont accept his fault. They are the worst business. Stay away
This place is a RIP OFF!!!! I have taken my laundry to Heritage Cleaners three times. The first time they did a good job so i went back when i needed my shirts cleaned. Second time I didn't notice until i got home that the shirts weren't well pressed, looked more like i put them through the permanent press cycle in the dryer. Was on my way out of town and chalked it up to being a one time occurrence. Third time i made sure to check the shirts before taking possession and again they didn't look well pressed. I asked why my shirts looked like that and she explained that's what the automatic press does. Sounded like a BS reason to me because this is the first time a dry cleaner (besides Heritage) has given my shirts back looking like this. The lady then proceeded to tell me to get my shirts carefully pressed its $4.80 per shirt and not $1.50. I let her know that is ridiculous and my shirts should be repressed at no charge. She let me know she was not the owner/manager and told me to come back the next day to speak with that person. When i returned i went through the same run around with the manger Mia (who had a horrible attitude acting like i was at fault for this) again refusing to repress the shirts stating it would cost her money and that i should just run an iron over them. WELL THAT DEFEATS THE PURPOSE OF PAYING TO HAVE THEM DONE! Realizing this was going no where i let them know what bad business this was and i would never use their service again.Needless to say i am EXTREMELY DISAPPOINTED with the whole situation and WILL NEVER GO HERE AGAIN!!!! Especially since there was no professionalism on their end and the best solution was a SMART @$$ remark. Unless you want to pay $1.50 for your shirts to look like you just pulled them out of the dryer or $4.80 for an actual press STAY AWAY!!!!!!!!!!!!!
DO NOT USE THEIR SERVICES! I just had a silk blouse dry cleaned there and when I went to pick it up there were white stains all over the brown silk shirt. The owner tried telling me the white stains were grease. He then offered to clean it again after I threatened to get a attorney involved. I just picked up the shirt for a second time and he melted holes around the neck and now there are more white stains on the back of the shirt. The owner pretended like he had nothing to do with the damages and said I handed him the shirt in those conditions. I take excellent care of my clothes and have only worn this shirt once. NEVER EVER use their services. The owner was completely rude and ignorant. Instead of apologizing he insisted on pretending it was my fault. I now have to take further actions just to get the cost of my blouse reimbursed. HORRIBLE EXPERIENCE!