Every time I need to visit their store -whether buying or selling ; they try to cheat me out of my hard earned money
I work at a Fox Valley Coins. There really isn't a way to respond to criticism of our company, so I thought I would write a response. There was a previous review that said we had overcharged for silver by telling her the spot price was $29 an ounce but she said she looked later and it wasn't. Anyone who wants can look up a London Fix historical chart for the day of the review and prior will see that the price was well over $29. We will try to be more specific with explaining our pricing, but please at least be sure of your complaint before trying to ruin our good name that has been 30 + years in the making. Or better yet, please just call us or come back in and we can explain it properly so you are a satisfied customer. Our business is built on return customers, so please give us the chance to either explain or make it right rather than just throwing up a poor review. Also there was a comment by someone who said we had a double standard between a coin he was trying to sell and then saw the same coin on our website listed for much more. This is clearly false and anyone can look at our website and see that we have never sold anything on our website. It is simply for informational purposes about the store. If you are reading this and trying to decide whether to come in or not, please do and see for yourself what we do and how we do it. I think you will like it.
They seemed courteous and helpful. Went to buy silver rounds. Was told that they sell them for 5 percent over spot and that spot was 29 dollars and something. I didn't listen all that carefully being trusting. Was charged 31.35 per ounce. Later, I checked the spot price of silver and it was at 28.80. Hadn't been in the 29 dollar range for two days. So I figure I was over charged. Did I figure something wrong here? Be careful when you buy. Always check when you are "there."